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	MBeat33
	Aug 18 2020, 5:22 PM

Description

We've seen ~120 cookies errors so far today. {T205591} is open but old enough that things may have changed, so I'm making this new task.

The best feedback we've gotten from donors so far:

1. 785184
Browser: Chrome Version 84.0.4147.125 (Build officiel) (64 bits)
OS : W10 pro Version 1909 (vers. syst exploitation 18363.1016)
URL : https://donate.wikimedia.org/w/index.php?title=Special:LandingPage&country=FR&uselang=fr&utm_medium=email&utm_source=sp68599944&utm_campaign=C2021_Email1&appeal=Appeal-JimmyQuote&hpc=5.35&contact_id=35769180&link_id=1&optin=default&contact_hash=336c03ef90b7e4227fd11220a04f8c64

2. 785119
Browser: Chrome
Device: android's phone
Oxygen OS 10.3.4.GM57AA,
PSP: paypal monthly payement

Donor retried:
Browser: Chrome
OS Windows 10
PSP: paypal monthly payement
URL:https://payments.wikimedia.org/index.php?title=Special:PaypalExpressGatewayResult&order_id=89486632.1&wmf_token=bba3be66b1a7275939dc7027c2c6c1fc%2B%5C&recurring=1&token=EC-3CY40480PN950280T&PayerID=5P5SYS4Y7H2VG

3. 785104
Browser: Safari
Device: Ipad

785104payments.wiki.png (440×874 px, 775 KB)

4. 785504
Browser: Google Chrome Version 84.0.4147.125 (Official Build) (64-bit)
OS : Mac OS Mojave 10.14.4
URL : https://donate.wikimedia.org<https://donate.wikimedia.org/

The scale of this is very high and there are too many examples to add them all to the Triage doc. If there are specific details we can ask donors to provide for followup, please let me know.

Event Timeline

MBeat33 created this task.Aug 18 2020, 5:22 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptAug 18 2020, 5:22 PM

• DStrine triaged this task as Unbreak Now! priority.Aug 18 2020, 5:53 PM

• DStrine added a project: Fundraising Sprint Pseudopretzels.

Restricted Application added a subscriber: Pcoombe. · View Herald TranscriptAug 18 2020, 5:53 PM

spatton subscribed.Aug 18 2020, 6:03 PM

i see the error in the US (language: fr) using the first link in this phab task.

https://payments.wikimedia.org/index.php?title=Special:AdyenGateway&appeal=JimmyQuote&ffname=adyen-test&recurring=false&utm_source=sp68599944.default%7Edefault%7EJimmyQuote%7Edefault%7Econtrol.cc&utm_medium=email&utm_campaign=C2021_Email1&utm_key=vw_1440.vh_746.otherAmt_1.time_11&referrer=&language=fr&country=FR&payment_method=cc&payment_submethod=&gateway=adyen&variant=&amountGiven=2&frequency=onetime&amount=Other&opt_in=1&currency=EUR

Using: Google Chrome
Version 84.0.4147.125 (Official Build) (64-bit)

Submitted payment information and got this error message:
Malheureusement nous ne pouvons pas accepter cette demande de paiement. Peut-être votre navigateur n'accepte pas les cookies?

Just tried a donation via this Adyen banner variant set up for tomorrow's Adyen vs Ingenico en4C (CA, IE, UK & US) test.

Using Chrome Version 84.0.4147.125 (Official Build) (64-bit).

Submit contact info at the top, enter CC info in iframe, but trying to submit iframe I see this error:

I was able to submit a donation using Firefox version 79.0 (64-bit).

• DStrine moved this task from Triage to Current Sprint on the Fundraising-Backlog board.Aug 18 2020, 6:13 PM

This does not seem to be 100% of donors and it's not just French donors. This is happening after someone submits their credit card details or when they complete the flow on the paypal side.

RhinosF1 subscribed.Aug 18 2020, 7:33 PM

• DStrine closed this task as Resolved.Aug 18 2020, 8:03 PM

	F32187825: image.png
	Aug 18 2020, 6:12 PM

Cookies error spike from France email send 8/18/20Closed, ResolvedPublicActions

Description

Event Timeline

Cookies error spike from France email send 8/18/20
Closed, ResolvedPublic
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