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Cookies error spike from France email send 8/18/20
Closed, ResolvedPublic


We've seen ~120 cookies errors so far today. {T205591} is open but old enough that things may have changed, so I'm making this new task.

The best feedback we've gotten from donors so far:

1. 785184
Browser: Chrome Version 84.0.4147.125 (Build officiel) (64 bits)
OS : W10 pro Version 1909 (vers. syst exploitation 18363.1016)

2. 785119
Browser: Chrome
Device: android's phone
Oxygen OS 10.3.4.GM57AA,
PSP: paypal monthly payement

Donor retried:
Browser: Chrome
OS Windows 10
PSP: paypal monthly payement

3. 785104
Browser: Safari
Device: Ipad

4. 785504
Browser: Google Chrome Version 84.0.4147.125 (Official Build) (64-bit)
OS : Mac OS Mojave 10.14.4
URL :<

The scale of this is very high and there are too many examples to add them all to the Triage doc. If there are specific details we can ask donors to provide for followup, please let me know.

Event Timeline

MBeat33 created this task.Aug 18 2020, 5:22 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptAug 18 2020, 5:22 PM
DStrine triaged this task as Unbreak Now! priority.Aug 18 2020, 5:53 PM
Restricted Application added a subscriber: Pcoombe. · View Herald TranscriptAug 18 2020, 5:53 PM
MNoorWMF added a subscriber: MNoorWMF.EditedAug 18 2020, 6:12 PM

i see the error in the US (language: fr) using the first link in this phab task.

Using: Google Chrome
Version 84.0.4147.125 (Official Build) (64-bit)

Submitted payment information and got this error message:
Malheureusement nous ne pouvons pas accepter cette demande de paiement. Peut-être votre navigateur n'accepte pas les cookies?

spatton added a comment.EditedAug 18 2020, 6:12 PM

Just tried a donation via this Adyen banner variant set up for tomorrow's Adyen vs Ingenico en4C (CA, IE, UK & US) test.

Using Chrome Version 84.0.4147.125 (Official Build) (64-bit).

Submit contact info at the top, enter CC info in iframe, but trying to submit iframe I see this error:

I was able to submit a donation using Firefox version 79.0 (64-bit).

This does not seem to be 100% of donors and it's not just French donors. This is happening after someone submits their credit card details or when they complete the flow on the paypal side.

DStrine closed this task as Resolved.Aug 18 2020, 8:03 PM