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CommRelS support for www.wikimediastatus.net launch
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Description

What is the problem?

SRE has launched a public-facing, high-level site status page at www.wikimediastatus.net.

We'd like to communicate this with on-wiki communities, while also setting expectations about its purpose.

It is primarily intended to serve the general public and the news media, although we expect community members to also use it as a resource -- but we certainly don't mean to replace, for example, on-wiki technical village pumps. The focus is on very visible/widespread outages, and not on issues that we expect to affect only sophisticated editors.

There's more background information, and process information on how we intend to use it, linked below:
https://wikitech.wikimedia.org/wiki/Wikimediastatus.net
https://office.wikimedia.org/wiki/SRE/Status_page
T202061: Implement an accurate and easy to understand status page for all wikis

How can we help you?

Provide guidance on how to best communicate the status page appropriately, and if any adaptations or adjustments should be made to how we implemented it.

What does success look like?

Community members know to check www.wikimediastatus.net to help answer concerns like "is Wikipedia down for everyone or just me?"

Community members know that "power user" functionality questions like "is automated citation generation broken" or "is mathematical formula rendering slow" or "are there problems with Job Queue" -- or questions about things that are not WMF-supported like "is there an issue with X bot or Y tool on Toolforge" -- won't be answered by the status page.

Community members are reasonably happy with the third-party service we selected and its inclusion of some other third-party services (like Google ReCAPTCHA, for one feature we disabled). Some background on why we chose Atlassian Statuspage are here on wikitech.

What is your deadline?

No firm deadline, although sooner would be better. Perhaps I'll suggest between two weeks and one month?

Event Timeline

Ciao @CDanis and @lmata.
My team believes that a mention in Tech News + in a few technical newsletters would be the best way to go.
However, we also agree that it may be nice to have a piece in the https://diff.wikimedia.org/ Diff blog about the change.
Would you be willing to consider the latter? If so, we can put you in touch with the right people.

Absolutely, a Diff post sounds good to me @Elitre ! Thanks :)

Connected you with Comms, we'll catch up later.

Elitre triaged this task as High priority.

Tagging @Quiddity so he can decide on the timeline here:
We have an almost ready to go Diff post, then we'd need a few lines for Tech News + wikitech-l, unless you have more recs.
If it's in TN, no point in also targeting technical VPs, right?
Also, how about using https://www.mediawiki.org/wiki/Newsletter:Tech_Showcase and/or https://www.mediawiki.org/wiki/Newsletter:Technical_Community_Newsletter for a change?
I think I will also want it on https://meta.wikimedia.org/wiki/Main_Page .

@CDanis Do you feel like the topics listed in the Success section of this task are well explained anywhere already? :)

I was going to suggest wikimedia-l in addition to wikitech-l -- the news is technical in nature but it is relevant for basically anyone involved in the movement, I think?

As for the topics in the 'Success' section above, the Diff post is a start but not the whole story. I think I'll also add some similar language as is in this task to the Wikitech page, does that sound good?

@CDanis yes, please edit that Wikitech page, TY.

Done!

I've added a few suggestions for possible-improvements to the Status page itself at https://wikitech.wikimedia.org/wiki/Talk:Wikimediastatus.net and at https://office.wikimedia.org/wiki/Talk:SRE/Status_page

I'd suggest this text for Tech News. (Trying to keep it short and clear). Please let me know:
(1) if you can suggest any improvements, and
(2) if you'd like it included in Monday's edition (it would need to be added and frozen within ~24 hours from now), or the following week's edition.

There is a new public status page at www.wikimediastatus.net. This site shows five automated high-level metrics where you can see the overall health and performance of our wikis' technical environment. It also contains manually-written updates for widespread incidents, which are written as quickly as the engineers are able to do so while also working to fix the actual problems. The site is separated from our production infrastructure and hosted by an external service, so that it can be accessed even if the wikis are briefly unavailable. You can read more about this project.

(Ideally something a bit shorter, but I'm not sure what to trim/rephrase...)

[Edit] We could also use the same text for a message to Wikimedia-l@ or expand it with further details.

@CDanis see the above.
I hadn't anticipated you would just go and start comms on your own,
so now I'll ask, can you use this blurb (or another one) for the wikitech-l list as well?

@Quiddity, we agreed no wikimedia-l for now. Could you add just "There is a new public status page at www.wikimediastatus.net. " with a link to the Diff post, please? Sorry to be a burden.

@CDanis Sorry to bother: do you need help posting to wikitech-l, or...?

@Quiddity also sorry. When I asked that short item with the link, I meant it on the Meta homepage (because it's messy with translation tags and stuff). Thanks for considering!

@CDanis Sorry to bother: do you need help posting to wikitech-l, or...?

Ah no, sorry. I was just waiting for it to go out in Tech News -- and to give myself a bit more time on some added content on the Wikitech project page. I'll send a mail Monday if that sounds good to you?

Tech News has now been delivered, and an entry added to Meta-wiki main page. You can send an email to wikitech-l@ anytime.

Wikitech-l@ post has been sent.
I think this task is now resolved. :-)