Help panel: Allow opt-in to mentorship to ask a question for newcomers without a mentor or help desk
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	RHo
	Apr 26 2022, 9:08 AM

Description

Problem

For newcomers who have opted out of mentoring (see T287915) on wikis where there is no help desk configured to answer questions from the help panel, there is no way for the newcomer to use the "ask for help" feature. Currently it is not shown at all.

Solution

For newcomers who have opted out of mentoring where there is no help desk to answer questions, show the option to opt-in to mentoring if the user selects to "Ask a question".

Proposed copy (TBC):

Header: Ask for help
Description: Get an experienced editor “mentor” to answer your questions.

Related Objects
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Status	Assigned	Task
Resolved	kostajh	T278711 [EPIC] Growth: Mentor module improvements
Resolved	RHo	T278712 Mentor module improvements: Design brief
Open	None	T295075 Standardize definition of mentee that show in the mentor-facing features
Open	None	T301456 Community configuration: Let communities to start with new users opted-out of mentorship
Resolved	Urbanecm_WMF	T287915 Mentorship: allow newcomers to opt-in and opt-out of mentorship
Open	None	T306870 Help panel: Allow opt-in to mentorship to ask a question for newcomers without a mentor or help desk

Event Timeline

RHo created this task.Apr 26 2022, 9:08 AM

Restricted Application added a project: User-Urbanecm_WMF. · View Herald TranscriptApr 26 2022, 9:08 AM

Restricted Application added a subscriber: Aklapper. · View Herald Transcript

RHo triaged this task as Medium priority.Apr 26 2022, 9:10 AM

RHo updated the task description. (Show Details)

RHo moved this task from Incoming to Ready for Development on the Growth-Team (Sprint 0 (Growth Team)) board.

Urbanecm_WMF moved this task from Untriaged to Engineering on the User-Urbanecm_WMF board.Apr 26 2022, 11:41 AM

Urbanecm_WMF edited projects, added User-Urbanecm_WMF (Engineering); removed User-Urbanecm_WMF.

We can also use this opt-in option for wikis where we had a progressive roll-out of mentorship (such as English Wikipedia). A learner can opt-in for mentorship if they didn't get a mentor assigned to them while joining, because they were in the control group.

But we should be careful of this feature being used as a default opt-in option, where all newcomers would be asked to request a mentor.

MShilova_WMF edited projects, added Growth-Team; removed Growth-Team (Sprint 0 (Growth Team)).Jun 27 2022, 6:59 PM

MShilova_WMF moved this task from Inbox to Upcoming Work on the Growth-Team board.

Not currently working on this one, unclaiming to match reality.

MShilova_WMF moved this task from New Tasks to Backlog on the GrowthExperiments-Mentorship board.Aug 9 2022, 3:38 PM

Urbanecm_WMF removed a project: User-Urbanecm_WMF (Engineering).Aug 11 2022, 10:38 AM

MShilova_WMF moved this task from Upcoming Work to Triaged on the Growth-Team board.Nov 7 2022, 6:23 PM

Help panel: Allow opt-in to mentorship to ask a question for newcomers without a mentor or help deskOpen, MediumPublicActions