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The link to quit mentorship is not easy to find on the mentor dashboard
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Description

A few mentors asked for assistance in order to quit. They weren't able to find the link to quit.

At the moment, this link is hidden under a question mark icon, which is not where we usually hide settings. It will be changed with a Cog icon.

Acceptance criteria
  • Special:MentorDashboard has a "Quit mentorship" link under the three-dots menu in the settings module. It will direct a mentor to Special:QuitMentorship.

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald Transcript

Thanks for filling this task. I agree using a cog icon would make more sense. Let's decide where to put it! I see a couple of options:

  1. Abandon the (i) icon and use a cog icon only instead
  2. Next to the (i) icon
  3. Top right corner of the full mentor dashboard

The current text inside the (i) popup is "This module contains settings for your mentor status. If however, you wish to quit mentoring permanently, instructions on how to do so are on the following page: How to quit mentoring?". Only the first sentence is relevant to the settings module as a whole, the rest of it is relevant to quitting mentorship. For that reason, I prefer the first solution (remove (i), add a cog icon with an option to quit mentorship).

@Trizek-WMF @KStoller-WMF @Etonkovidova Does that look like a good approach?

The first sentence is stating the obvious, don't you think? I think we can change it for a cog icon. It seems to be very simple.

Another option would be to add a third option on the Status dropdown: "Quit mentorship". Selecting it would lead to Special:QuitMentorship, where the user would be informed of the consequences. It would work as a confirmation step for their choice.

Capture d’écran_2022-06-21_14-56-04.png (254×491 px, 34 KB)

Having multiple info icons within the same module is a little confusing, so I agree this could be a solution:

remove (i), add a cog icon with an option to quit mentorship

Or I actually really like @Trizek-WMF 's suggestion to add a "quit mentorship" option to the Mentor status drop down. @Urbanecm_WMF - does this seem like a reasonable solution to you, or do you think it will be problematic? My guess is that it surfaces this "quit" option more and we might have more Mentors resign due to easy access, but I don't know if there are other downsides I'm missing.

My guess is that it surfaces this "quit" option more and we might have more Mentors resign due to easy access, but I don't know if there are other downsides I'm missing.

It is a legit concern and we have no idea of how it would affect mentorship at the different wikis.
Personally, I prefer to see mentors quitting than having them ignoring questions from their mentees and feeling trapped in a endless hole, because they can't figure out how to quit mentoring.

The first sentence is stating the obvious, don't you think? [...]

Indeed!

Another option would be to add a third option on the Status dropdown: "Quit mentorship". Selecting it would lead to Special:QuitMentorship, where the user would be informed of the consequences. It would work as a confirmation step for their choice.

Capture d’écran_2022-06-21_14-56-04.png (254×491 px, 34 KB)

Ah, yes. This location for the quit button was discussed a lot when Olga T. originally designed the mentor dashboard. AFAIK, the reasoning for putting the quit mentorship link into a popup was to hide it reasonably, to avoid the feature itself motivating mentors to quit.

Having multiple info icons within the same module is a little confusing, so I agree this could be a solution:

remove (i), add a cog icon with an option to quit mentorship

Or I actually really like @Trizek-WMF 's suggestion to add a "quit mentorship" option to the Mentor status drop down. @Urbanecm_WMF - does this seem like a reasonable solution to you, or do you think it will be problematic? My guess is that it surfaces this "quit" option more and we might have more Mentors resign due to easy access, but I don't know if there are other downsides I'm missing.

What you described is the main concern I have with this solution. I think it can have two forms:

  1. A mentor wants to quit and goes to the Mentor dashboard to figure out how do to that. Finding an easy way in the Status dropdown, they leave.
  2. A mentor goes to a wiki vacation for a week. They go to the Mentor dashboard to set themselves as away. While doing so, they notice a new feature in the dropdown ("Quit mentorship"). Thinking "Being a mentor isn't as fun as I thought it would be, let's just quit.", they decide to quit, even though they originally visited the dashboard with a different intention (to use the away mode).

First case is the kind of quitting we want (the unevitable one), the second we want to minimize. Since the scenarios leading to "quit" and "mark as away" decisions are similar, I'm kind of afraid putting the button to the status selector will be interpreted as "they want me to quit rather than mark as away".

I think we can avoid mentors accidentally quitting by carefully selecting the wording. And I think it is better to have fewer committed mentors rather than a good number of half-motivated ones.

We have decided to go with a replacement of the question mark icon with a cog icon.

This was discussed during the monthly mentorship meeting. We decided to go with the cog icon solution, and to revisit if it shows to be not sufficient.

Urbanecm_WMF triaged this task as High priority.

This is high priority, as once the structured mentor list is deployed, this will be the only way to quit mentorship.

First version ready, here is a demo of how it can work like:

I replaced the info icon with an ellipsis menu widget, similar to what we already use in the Homepage's mentorship menu. Once the user clicks "Quit mentorship", they're told that quitting is handled via Special:QuitMentorship, and once they hit "OK", they will be redirected to that page, where they can actually quit.

I think this is much more understandable than the previous version, while it does not make quitting too visible, so we don't tell people to quit unintentionally.

@KStoller-WMF @Trizek-WMF Let me know what you think about the new version!

Change 832728 had a related patch set uploaded (by Urbanecm; author: Urbanecm):

[mediawiki/extensions/GrowthExperiments@master] MentorTools: Make the link to QuitMentorship easier to find

https://gerrit.wikimedia.org/r/832728

Urbanecm_WMF changed the task status from Open to In Progress.Sep 18 2022, 2:54 PM

Change 832728 merged by jenkins-bot:

[mediawiki/extensions/GrowthExperiments@master] MentorTools: Make the link to QuitMentorship easier to find

https://gerrit.wikimedia.org/r/832728

kostajh subscribed.

I think we can avoid mentors accidentally quitting by carefully selecting the wording. And I think it is better to have fewer committed mentors rather than a good number of half-motivated ones.

I made https://gerrit.wikimedia.org/r/c/mediawiki/extensions/GrowthExperiments/+/833011 about improving the wording and the UX (a red, destructive button), though I didn't link it with this task. Let me know if I should.

Let me know what you think about the new version!

This makes sense to me! If you are looking for copy improvements, I might suggest a slight revision to copy to simplify and better match the language on the Mentor dashboard, but I'm also fine with the current text as is, if you just want to get this out ASAP.

Copy revision suggestion:

It’s sad to see you go. To quit mentorship, you need to fill out the form below. Once you submit it, all your mentees will be reassigned to a different mentor. This cannot be reversed.
If you need a break from mentorship, instead consider updating your status to Away or reduce the number of mentees assigned to you. Make these changes from your Mentor dashboard settings.

Change 833011 had a related patch set uploaded (by Urbanecm; author: Kosta Harlan):

[mediawiki/extensions/GrowthExperiments@master] QuitMentorship: Make it more obvious that it's irreversible

https://gerrit.wikimedia.org/r/833011

I think we can avoid mentors accidentally quitting by carefully selecting the wording. And I think it is better to have fewer committed mentors rather than a good number of half-motivated ones.

I made https://gerrit.wikimedia.org/r/c/mediawiki/extensions/GrowthExperiments/+/833011 about improving the wording and the UX (a red, destructive button), though I didn't link it with this task. Let me know if I should.

Thanks! +2'ed, and tagged with this task.

Let me know what you think about the new version!

This makes sense to me! If you are looking for copy improvements, I might suggest a slight revision to copy to simplify and better match the language on the Mentor dashboard, but I'm also fine with the current text as is, if you just want to get this out ASAP.

Thanks for the suggestion!

Copy revision suggestion:

It’s sad to see you go. To quit mentorship, you need to fill out the form below. Once you submit it, all your mentees will be reassigned to a different mentor. This cannot be reversed.
If you need a break from mentorship, instead consider updating your status to Away or reduce the number of mentees assigned to you. Make these changes from your Mentor dashboard settings.

Im wondering about the phrasing of the last sentence, which ses the imperative mood. Is that better than "you can make XX changes via YY", which was used previously? I feel like we shouldn't be giving out orders, but perhaps that's not how it sounds in English?

I feel like we shouldn't be giving out orders, but perhaps that's not how it sounds in English?

Good point, I was perhaps trying to make it too concise.
How about this?

It’s sad to see you go. To quit mentorship, you need to fill out the form below. Once you submit it, all your mentees will be reassigned to a different mentor. This cannot be reversed.
If you need a break from mentorship, instead consider updating your status to Away or reduce the number of mentees assigned to you. You can make these changes from your Mentor dashboard settings.

Change 833011 merged by jenkins-bot:

[mediawiki/extensions/GrowthExperiments@master] QuitMentorship: Make it more obvious that it's irreversible

https://gerrit.wikimedia.org/r/833011

Using the elipsis icon and the new text both look good.

[...]
How about this?

It’s sad to see you go. To quit mentorship, you need to fill out the form below. Once you submit it, all your mentees will be reassigned to a different mentor. This cannot be reversed.
If you need a break from mentorship, instead consider updating your status to Away or reduce the number of mentees assigned to you. You can make these changes from your Mentor dashboard settings.

Sounds good to me! Updating the copy now.

Change 833791 had a related patch set uploaded (by Urbanecm; author: Urbanecm):

[mediawiki/extensions/GrowthExperiments@master] i18n: Update copy for growthexperiments-quit-mentorship-has-mentees-pretext

https://gerrit.wikimedia.org/r/833791

Change 833791 merged by jenkins-bot:

[mediawiki/extensions/GrowthExperiments@master] i18n: Update copy for growthexperiments-quit-mentorship-has-mentees-pretext

https://gerrit.wikimedia.org/r/833791

Urbanecm_WMF changed the task status from In Progress to Open.Sep 29 2022, 10:12 AM
Urbanecm_WMF moved this task from Code Review to QA on the Growth-Team (Sprint 0 (Growth Team)) board.
Urbanecm_WMF updated the task description. (Show Details)

Checked in testwiki wmf.6 - works as expected:

Screen Shot 2022-10-18 at 5.35.33 PM.png (908×2 px, 241 KB)
Screen Shot 2022-10-18 at 5.36.00 PM.png (666×2 px, 135 KB)