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Maniphest T323197

Unsubscribe link broken
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Description

The link donors use to unsubscribe from fundraising emails is broken. All donors, and DR, are getting this message:

Screenshot 2022-11-16 at 09.56.09.png (1×2 px, 154 KB)

The permanent link DR has is https://www.pages04.net/wikimedia/WMFUnsubscribe/, and then each donors has a uniquely coded version. Example from CID #47542887 below:
https://www.pages04.net/wikimedia/WMFUnsubscribe/Unsubscribe?spMailingID=72319186&spUserID=NDk1MzE3NzY0MTI5S0&spJobID=MjI2MDAwMjU5MAS2&spReportId=MjI2MDAwMjU5MAS2

We have paused all sends, but cannot resume fundraising until this is fixed.

DR can still unsubscribe via Civi, but we have no way of snoozing donors, and donors do not currently have a way to opt themselves out.

Could this be related to a fix we have deployed for this task? Thanks for figuring it out !

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Event Timeline

krobinson created this task.Nov 16 2022, 9:00 AM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptNov 16 2022, 9:00 AM
krobinson triaged this task as Unbreak Now! priority.Nov 16 2022, 9:01 AM
krobinson updated the task description. (Show Details)
krobinson added subscribers: Eileenmcnaughton, greg.
krobinson updated the task description. (Show Details)Nov 16 2022, 9:08 AM
krobinson updated the task description. (Show Details)
krobinson updated the task description. (Show Details)Nov 16 2022, 9:26 AM
Pcoombe added a comment.Nov 16 2022, 11:00 AM

It looks to me like the page is available again

Pcoombe added a comment.Nov 16 2022, 11:04 AM

The unsubscribe page is hosted by Acoustic. According to https://status.goacoustic.com/ they have been seeing issues this morning on Pod 4, which I think is the one we use

jgleeson claimed this task.Nov 16 2022, 12:35 PM
jgleeson added a project: Fundraising Tech - Chaos Crew.
jgleeson moved this task from Backlog to In Progress on the Fundraising Tech - Chaos Crew board.
jgleeson added a comment.Nov 16 2022, 12:40 PM

ah, thanks, @Pcoombe. I missed your comment. I can also confirm the URL is working for me.

jgleeson moved this task from In Progress to Completed 20221109-20221122 on the Fundraising Tech - Chaos Crew board.Nov 16 2022, 12:46 PM
greg closed this task as Invalid.Nov 16 2022, 4:28 PM

Marking this as invalid (since it wasn't actually an issue on our end, but with Acoustic) so as to not keep around an UBN! open in phab (many folks watch for all UBN! in phab, no matter the project).

Always fun :)

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