Just wanted to flag these two instances where we've heard from donors in the past few days that note when they attempted to donate they received an error message that says "checkoutshopper-live-us.adyen.com impossible to reach the page". The second donor, 1300998, also provided the screenshot below. We have asked the donors for more information and also invited them to retry.
| ticket # | date | donor comment |
| 1300258 | 04/06/2023 | everytime I try to send you 52 euros, I can’t. The answer is : checkoutshopper-live-us.adyen.com impossible to reach the page too long time to answer. |
| 1300998 | 04/08/2023 | I tried twice to renew the donation, right after I received your two emails, but it didn't go through, and I don't understand why. Now I try again. (See screenshot below) |
^ The google translation of the above image says "Unable to reach the site checkoutshopper-live-us.adyen.com took too long to respond. Try to check the connection."
We've only heard from these two donors thus far so it appears that this may be occurring at a low volume or infrequently. Just wanted to put it on your radar. Thanks! :)