GitLab's email confirmation mail ends up in the spam folder when using a WMF Gmail account. Full email headers can be seen at P52515 (restricted to WMF-NDA), main thing that jumps out to me that there is no DKIM signature.
Description
Description
| Status | Subtype | Assigned | Task | ||
|---|---|---|---|---|---|
| Open | None | T355712 Ensure Wikimedia complies with Google's new email sender guidelines | |||
| Resolved | Dzahn | T355776 Ensure that gitlab.wikimedia.org adheres to Google's sender guidelines | |||
| Resolved | Dzahn | T346607 GitLab email confirmation mail ends up in spam folder |
Event Timeline
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A bit more context: We had this issue some time ago and added SPF records in T328642.
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@jhathaway do we have a standard process for adding DKIM? Do you have any other thoughts on this?
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I tried resending confirmation instructions via https://gitlab.wikimedia.org/users/confirmation/new but didn't receive anything (yes, I checked spam as well), this likely doesn't work for already verified accounts.
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I tried resending confirmation instructions via https://gitlab.wikimedia.org/users/confirmation/new but didn't receive anything
Did the same thing, also received nothing.
Then I logged out and tried to behave like a new user.
Nowadays I am sent to https://idm.wikimedia.org/ and I created a new developer account using a "new" email address with the "username+foo@" syntax that Google lets you use as an alias for the same inbox.
I ended up at https://idm.wikimedia.org/signup/thanks/ and got a "Wikimedia Developer Account activation" email in my inbox.
This was NOT marked as spam.
So if this ticket was created before gitlab was using Bitu / idm.wikimedia.org it seems like it's just not valid anymore.
Independently I should add I was able to verify my new test account but then get "Your account is not recognized and cannot login at this time. " when trying to use it. But that's another story which is maybe T270233.
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The subject of the mail this ticket is about originally is "Confirmation instructions". When searching my own inbox for that I can confirm it's what you get when the mail comes from gitlab itself. In my case from upstream gitlab (gitlab@mg.gitlab.com).
But if now this is all idm.wikimedia.org it would simply not apply anymore.
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I confirmed @Dzahn's check of the current workflow. I do not think this is an issue any more, although I'm fuzzy on what has changed since the original report.
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Looking at the most recent comments, this should be OK to resolve, please reopen if you think otherwise.