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Check the current processes for Tech Ambassadors and iterate on it
Open, Stalled, LowPublic

Description

Forking from T183278.

  • Make sure ambassadors are on the related Phab project
  • Document the process (T191399)
  • discuss about Ambassadors current challenges from the process we have:
    • Consult/survey them about the challenges they face
    • Think about how to measure activity and how to thank active ambassadors
    • Schedule meetings for the ones preferring discussion
  • If necessary, schedule sessions to introduce Phabricator to Ambasadors

Event Timeline

Elitre triaged this task as Normal priority.May 4 2018, 1:45 PM
Elitre created this task.

I've created a sub-page grouping all names for messaging them on Meta: https://meta.wikimedia.org/wiki/Tech/Ambassadors/List/Messaging. It can be used in the future. There are 65 names on it.

I've created a temporary list to avoid spamming already subscribed users. The distribution has been made to 44 people.

Trizek-WMF updated the task description. (Show Details)May 24 2018, 1:04 PM

I've used T195993: Coordinate with Tech Ambassadors for graduating New Filters on Watchlist out of beta as a trial to see if the Phab board is used at some point. I think setting up a meeting will be needed for the following reasons:

  • A user told me privately that he hasn't really understood what was the avalanche of emails he received abot that task.
  • Most of messages haven't been sent, and I had to take care of them. Maybe they haven't received the message? Maybe they're struggling on Phabricator? Maybe they don't have time?

I think setting up a meeting will be needed for the following reasons

I'd be happy to attend if that could be helpful (and if I can make it).

the avalanche of emails

https://www.mediawiki.org/wiki/Phabricator/Help#Receiving_updates_and_notifications explains reducing that.

I think setting up a meeting will be needed for the following reasons

I'd be happy to attend if that could be helpful (and if I can make it).

Noted, thanks!

the avalanche of emails

https://www.mediawiki.org/wiki/Phabricator/Help#Receiving_updates_and_notifications explains reducing that.

I think there are two things to see about that: check what are the default settings for a board like the one created and see how people are at ease with Phabricator.

Qgil added a subscriber: Qgil.EditedJun 20 2018, 9:07 AM

... and being very careful about which tasks make it to Tech-Ambassadors. The board currently has three tasks only, but the three of them are noisy indeed.

From the three tasks, one is specific about Ambassadors, so I guess notifications are the price to pay if you are interested, and if not you can unsubscribe.

The other two tasks are not Ambassadors specific, they are about development, "fyi" type of tasks. If we want to keep adding these, then Ambassadors need to learn how to fine tune their email preferences and be good at unsubscribing / muting / deleting.

Vvjjkkii renamed this task from Make sure ambassadors are on the related Phab project, and schedule a meeting to discuss first steps with them to tldaaaaaaa.Jul 1 2018, 1:11 AM
Vvjjkkii removed Trizek-WMF as the assignee of this task.
Vvjjkkii raised the priority of this task from Normal to High.
Vvjjkkii updated the task description. (Show Details)
Vvjjkkii removed a subscriber: Aklapper.
CommunityTechBot renamed this task from tldaaaaaaa to Make sure ambassadors are on the related Phab project, and schedule a meeting to discuss first steps with them.Jul 2 2018, 2:02 PM
CommunityTechBot assigned this task to Trizek-WMF.
CommunityTechBot lowered the priority of this task from High to Normal.
CommunityTechBot updated the task description. (Show Details)
CommunityTechBot added a subscriber: Aklapper.

... and being very careful about which tasks make it to Tech-Ambassadors. The board currently has three tasks only, but the three of them are noisy indeed.
From the three tasks, one is specific about Ambassadors, so I guess notifications are the price to pay if you are interested, and if not you can unsubscribe.
The other two tasks are not Ambassadors specific, they are about development, "fyi" type of tasks. If we want to keep adding these, then Ambassadors need to learn how to fine tune their email preferences and be good at unsubscribing / muting / deleting.

All of which has been communicated several times to them already, with pointers etc. Hopefully more documentation and a meeting will help even more.

Elitre updated the task description. (Show Details)Jul 12 2018, 10:42 AM

This is related to T191399. We need to figure out what's working and what not if we are to expand the program to more wikis.

Qgil raised the priority of this task from Normal to Needs Triage.Jul 13 2018, 9:35 AM
Qgil moved this task from Inbox to To-Do on the CommRel-Internals board.
Trizek-WMF triaged this task as Normal priority.Jul 13 2018, 4:08 PM
Trizek-WMF raised the priority of this task from Normal to High.Aug 21 2018, 2:56 PM
Trizek-WMF updated the task description. (Show Details)

After discussing with @Elitre, I'm rescoping a bit that task. The new elements listed may be subdivised in specific tasks.

Trizek-WMF renamed this task from Make sure ambassadors are on the related Phab project, and schedule a meeting to discuss first steps with them to Check the current processes for Tech Ambassadors and iterate on it.Aug 21 2018, 2:58 PM

@Quiddity and I are going to work on T191399: Write documentation about the role of tech ambassadors and their workflows first, while this document is gathering efforts I planned to make with ambassadors. Clearly, document first and iterate is the best solution.

Trizek-WMF changed the task status from Stalled to Open.Oct 1 2018, 4:00 PM

T191399: Write documentation about the role of tech ambassadors and their workflows has been improved enough to consider that task to be resumed.

Trizek-WMF updated the task description. (Show Details)Oct 3 2018, 2:49 PM
Qgil set Due Date to Dec 30 2018, 11:00 PM.Oct 9 2018, 9:31 AM
Restricted Application changed the subtype of this task from "Task" to "Deadline". · View Herald TranscriptOct 9 2018, 9:31 AM
Qgil added a comment.Oct 9 2018, 9:33 AM

Qgil set Due Date to Dec 31 2018, 12:00 AM.

Assuming that this goal is to be completed during the current quarter. If you think it should be done before, please edit it accordingly. If you think it should have a later deadline, please explain.

Qgil added a project: Goal.Oct 9 2018, 9:33 AM

That deadline is correct.

Trizek-WMF updated the task description. (Show Details)Oct 18 2018, 8:02 AM
Trizek-WMF updated the task description. (Show Details)Oct 19 2018, 8:35 AM
Trizek-WMF updated the task description. (Show Details)Oct 29 2018, 3:47 PM

Ambassadors have been pinged to discuss about the challenges they face.

Qgil moved this task from To-Do to Started on the CommRel-Internals board.Oct 30 2018, 7:36 AM
Trizek-WMF updated the task description. (Show Details)Dec 11 2018, 1:30 PM

The overall discussion about the role has allowed us to fix some points that were unclear in the role itself. We can consider the role as well defined.

However, on other points raised up by Ambassadors, none of them were about blockers on using the tools. I think they will be more visible on practical cases.

Concerning activity and rewarding, that point hasn't been raised-up and still need to be asked.

Trizek-WMF changed the task status from Open to Stalled.Jan 21 2019, 3:49 PM
Trizek-WMF removed Trizek-WMF as the assignee of this task.

Un-assigning because I'll not be able to work on that task anymore.

Qgil lowered the priority of this task from High to Low.Mar 29 2019, 8:57 AM
Qgil removed Due Date.Mar 29 2019, 9:02 AM
Qgil removed a project: Goal.
Restricted Application changed the subtype of this task from "Deadline" to "Task". · View Herald TranscriptMar 29 2019, 9:02 AM