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Evaluate Riot as recommended IRC client
Open, Needs TriagePublic


Currently we are using IRC for many functions (it's one of the backchannels for most major events, it's the one of the main places to get tech support, it's a somewhat active nontechnical support forum for various communities and the place to get urgent help from e.g. stewards, it's used for all kinds of real-time tech discussions like deploy coordination), but for all the well-known UX issues it makes it harder for new users to engage the community. We sometimes link to the Freenode web GUI as a way of making participation easier, but it's not great. is an upcoming alternative - it's really its own chat network, but it can be bridged to IRC and so a Matrix client can be used as an IRC client. Most notably, their standard web client, Riot, could be used. This task is about evaluating Riot as 1) an alternative web-linkable interface, 2) the "officially" suggested IRC client for people new to IRC.

See also: T186061: Evaluate Matrix / (as a standalone communication network)

Riot roadmap from early 2019, 2019 report / 2020 roadmap (not super relevant since most of these features won't work over IRC)

Major issues:

  • room search doesn't work (#8646). Blocker for recommending as a generic client, not an issue when using it via web links (e.g. for an event). Seems like this is a regression that will be fixed soon.
  • no guest access (#9264). Blocker for using via web links.

Event Timeline

Tgr created this task.May 3 2019, 3:55 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptMay 3 2019, 3:55 PM
Tgr updated the task description. (Show Details)
Tgr updated the task description. (Show Details)May 3 2019, 4:53 PM
Tgr renamed this task from Evaluate / Riot as recommended IRC client to Evaluate Riot as recommended IRC client.May 6 2019, 3:37 AM
Tgr updated the task description. (Show Details)
Krenair added a subscriber: Krenair.May 6 2019, 3:57 AM
JJMC89 added a subscriber: JJMC89.May 16 2019, 6:40 AM
Tgr added a comment.May 19 2019, 4:05 PM

Web links should probably use which makes it easy to use an alternative client.

Tgr moved this task from Backlog to Next on the User-Tgr board.May 20 2019, 11:54 AM
Tgr updated the task description. (Show Details)Jun 8 2019, 9:41 PM
grin added a subscriber: grin.Nov 23 2019, 1:33 PM
Tgr updated the task description. (Show Details)Sun, Jan 19, 12:59 AM