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Can't open notifications in Firefox desktop mode on Android phone
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Description

I use Firefox browser on Android phone (using the desktop view, not mobile view) and it takes so long time before the notifications are opening after press the notification bar. There's no any problem if use the mobile view.

Reproduce:

  1. Open Firefox browser on Android phone
  2. Log in to Wikipedia
  3. Make sure you use the desktop view
  4. Click the "your notices" or "your alerts" icon (it doesn't matter wether you have unread alerts or notices there).
  5. It's loading so slowly and makes the browser almost crash, sometimes I need to close the whole browser because it gets stuck.

Because I can't upload videos here, there's a video capture:
https://youtu.be/UNyBwwFiV6g

Event Timeline

Stryn created this task.May 17 2019, 1:50 PM
Restricted Application added a project: Growth-Team. · View Herald TranscriptMay 17 2019, 1:50 PM
Restricted Application added a subscriber: Aklapper. · View Herald Transcript
Stryn updated the task description. (Show Details)May 17 2019, 2:06 PM
Stryn updated the task description. (Show Details)
Stryn renamed this task from In mobile phone it takes time to open notifications to Notifications not opening smoothly in Firefox on Android phone.Jun 17 2019, 7:43 AM
Stryn updated the task description. (Show Details)
Stryn renamed this task from Notifications not opening smoothly in Firefox on Android phone to Can't open notifications in Firefox desktop mode on Android phone.Aug 28 2019, 11:15 AM

I can confirm that I've had this issue as well.

kostajh changed the subtype of this task from "Task" to "Bug Report".Aug 29 2019, 7:12 AM
kostajh moved this task from Inbox to Needs Discussion/Analysis on the Growth-Team board.
kostajh added subscribers: Etonkovidova, kostajh.

@Etonkovidova are you able to capture the console output from this particular scenario?

I was looking into this one and T231491: Help panel and Wikipedia beta intefers with each other (both issues about Firefox on Android). I need to re-verify it with test Android device.

This seems to have, if anything, gotten worse. Without thinking I clicked on them this morning (hey, I can't be responsible for what happens before I have my coffee :) ), and it entirely locked up Firefox, to the point no controls were responsive. I had to go in and force-stop and restart Firefox to get it back working.

If there are any logs or further details I can provide that would help in diagnosis, please let me know and I'll certainly do so. It is of course possible that this is a Firefox issue, but I do not run into any similar issues when, for example, clicking on Facebook notifications, and those have a similar dropdown format. I'm certainly happy to help any way I can; it's a bit of a pain to have to wait until I get to a computer to check those.

This comment was removed by Seraphimblade.

Thanks for filing this, @Stryn, and for uploading the video. Since multiple users are experiencing this, I think we can assume that several more are also experiencing it but haven't said anything.

I think the Growth team can look into this after our QA Engineer, @Etonkovidova, gives us a more specific read on exactly what's wrong.

In the meantime, @Stryn and @Seraphimblade, I know that a couple of us would appreciate hearing some more about why you prefer to look at notifications on desktop instead of mobile view (or why you're using desktop over mobile in general). CC @ovasileva @alexhollender.

Stryn added a comment.Sep 10 2019, 8:43 AM

I know that a couple of us would appreciate hearing some more about why you prefer to look at notifications on desktop instead of mobile view (or why you're using desktop over mobile in general).

I always use the dekstop view because I work as a steward and I can't quickly revert revisions / block users in mobile view. Also, I need a global block feature and sometimes checkuser, they work much better in desktop mode.

My "home page" in mobile phone is the watchlist, and I always check all edits to pages that I follow since my last visit. I like many things more in desktop mode (like straight open the history link and check all revisions to page since last visit).
Also on fiwiki we have the pending changes feature enabled so I can easily check all pending changes in desktop mode.

So far as the question by @MMiller_WMF , I use the desktop version because:

  • It's familiar. I'm used to Monobook for many years. I have no need to faff around with learning a different interface. It works just fine on mobile, aside from the above bug. I really don't care to have a different "mobile interface".
  • It's more usable. I just tried clicking an "edit" link on mobile, and that does not support, for example, my Javascript modifications that provide syntax highlighting in wikitext. There might be a way to do the same thing in mobile, but clicking the "Desktop" link is an easy and convenient way to do it.
  • I use links to Wikipedia articles for things I'm writing elsewhere. Wikipedia supports the "mobile" site in an outdated way, by putting the ".m." in the URL, and that will screw things up by giving desktop users the mobile site. If I'm using the desktop site, it won't do that.
  • The mobile site does not provide an easy interface to administrative functions. Or at least if it does, I don't have the first clue how to use it, nor is it at all intuitive.

So, basically, I'm in the habit of scrolling to the bottom and clicking "Desktop" if I manage to land on the mobile version. There used to be a way to set that permanently (i.e., never see the mobile site at all after clicking that), and I protested when that was gone, but that never seemed to get anyone's attention. The mobile interface is just not really something that I look at and want to use.

The issue is reproducible with Google Pixel mobile device.

  • it's impossible to notice that the icons have been clicked
  • notifications load slowly - ~20-25s - but they finish loading and get displayed.

On iPhone (iOS 12)

  • clicking on the notification badges is responsive
  • notifications do not get displayed

On repeated attempts, the notifications are displayed briefly and then disappear.

Moving this task into Current Spring (Incoming) on Growth workboard.

Etonkovidova edited projects, added Growth-Team (Current Sprint); removed Growth-Team.

@Etonkovidova testwiki seems like a "special" case here, because the layout is completely broken in desktop mode on iOS Safari. If I look at Mediawiki.org or en.wikipedia.org on iOS Safari, the notifications load quickly and without issue. If we work on this task I would propose that we limit the scope to mobile Firefox.

@Etonkovidova testwiki seems like a "special" case here, because the layout is completely broken in desktop mode on iOS Safari. If I look at Mediawiki.org or en.wikipedia.org on iOS Safari, the notifications load quickly and without issue. If we work on this task I would propose that we limit the scope to mobile Firefox.

Agree, testwiki does look like a special case.

Thanks, @Etonkovidova. Moving this to Ready for Development so we can take a look at it at our next opportunity.

Izno added a subscriber: Izno.Sat, Oct 12, 9:49 PM