Individual volunteers and representatives of Wikimedia groups have questions for the Wikimedia Foundation. Currently, there isn’t a place within Wikimedia that is well-equipped to handle a high volume of questions with various degrees of complexity. Community members who have questions for the Foundation may ask across disparate talk pages, on a mailing list, or on social media. And with so many competing channels, there is no guarantee that these questions will even be seen by the right people in the Foundation.
We want to establish a transparent process for channeling and prioritizing questions directed at the Foundation, with a commitment on our end to engage and address them.