The donor in Zendesk 617624 CID=35666251 chose No on the donation form about subscribing their email address on October 2nd:
but they are still not opted out in Civi from fundraising emails.
Two older examples (which we have since manually unsubscribed) in Civi are 597988 (CID 34737047) and 597983 (CID 1121306).
What is the process for the preferences of people who opt out of fundraising emails reaching Civi? Is there a lag or delay in them being unsubscribed automatically, and if so, how long is it?
If this was caused by a glitch or temporary error, would it be possible to batch unsubscribe everyone who was affected?
Errors from this process alienate donors and complicate our workflows. For legal reasons and general transparency, having the opt out process be efficient is important.