We're seeing a batch of errors at the front of the queue where donors either report the iframe not opening, or they receive an error ref # before entering their card #. Triage underway to get browser details, and I'll add more details as we receive them, but this feels spiky so I'm starting to document here.
Possibly related, the Ingenico console is timing out for multiple DS agents. These errors are piling up front of queue I'm thinking this might need to be UBN - we can't triage or invite donors to retry w/out Ingenico.
| ZD ticket | error ref | comment | notes |
| 879335 | |||
| 879332 | |||
| 879328 | |||
| 879327 | 96106539.16 | ||
| 879324 | |||
| 879321 | |||
| 879320 | |||
| 879314 | |||
| 879309 | |||
| 879304 | |||
| 879303 | |||
| 879296 | |||
| 879293 | |||
| 879292 | |||
| 879290 | |||
| 879279 | |||
| 879277 | |||
| 879270 | |||
| 879241 | 96095555.9 | " I'm not able to get past the initial information entry page" | |
| 879240 | "the website failed to load the page to enter my card information" | ||
| 879227 | "I keep getting the " error processing your request" message, before I enter credit card information." | ||
| 879221 | "Nothing appeared on screen to enter card information" | ||
| 879219 | "when I select which type of card I am using, it just says error" | ||
| 879218 | "site won't let me enter my visa information. It has a error message before I even put in my card number" | ||
| 879216 | "Can not donate on site" | ||
| 879185 | " I filled out all the information, clicked the box indicating my wish to use my Visa card, and nothing happened--no place to enter my card number, expiration date, etc." | ||
| 879156 | "it never gets to the point of entering my credit card info. after choosing Mastercard." | ||
| 879118 | "when I try to donate on my phone (Safari) via Credit Card, nothing shows up to input my information. " | screenshot, no ref # | |
| 879096 | 96076125.7 | " am getting this error message regardless of which credit card method I select" | screenshot |