Description

Order Id: 4013025382 was refunded on 15th Dec 2021 in Ingenico WPC but it was not refunded in Civi.

CID: 47902316

Here are the steps:

The refunded transaction will show up.

Go to Civi and search for CID: 47902316.
Go to contributions: The November transaction is not showing as refunded.

Thank you
Rakhi

Related Objects

Mentioned Here: T277244: Subsequent recurring donation refunds not showing up in civi

Event Timeline

RKumar_WMF created this task.Feb 10 2022, 3:21 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptFeb 10 2022, 3:21 PM

SHust unsubscribed.Feb 10 2022, 3:22 PM

SHust subscribed.

@krobinson

@KHancock99

• DStrine moved this task from Triage to Sprint +1 on the Fundraising-Backlog board.Feb 10 2022, 4:50 PM

• DStrine moved this task from Sprint +1 to Sprint +2 on the Fundraising-Backlog board.Feb 15 2022, 8:39 PM

One more Ingenico refund that didn't reach Civi:

cid=48929646
Order Details 4010245290
merchant reference 96740585.7
June 8th 2021

We have another refund that didn’t make it into Civi:
CID = 16298620
Adyen PSP reference# 3546453752240249
Merchant reference# 117924491.1
February 20th, 2022

• DStrine moved this task from Sprint +2 to Sprint +1 on the Fundraising-Backlog board.Feb 27 2022, 10:56 PM

• DStrine moved this task from Sprint +1 to Current Sprint on the Fundraising-Backlog board.Mar 1 2022, 9:00 PM

• DStrine added a project: Fundraising Sprint Discworld reformatted as ntfs.Mar 1 2022, 9:09 PM

• DStrine triaged this task as Medium priority.Mar 1 2022, 9:36 PM

Both of the missing Ingenico ones are recurrings.

I did find CID 47902316 in the audit files:
wx1.000000657020211220.010241.xml.gz for 93985921.13
wx1.000000657020220211.010241.xml.gz or 93985921.14

I checked in the same audit file for a refunded one time donation and found CID 54284791 got to civi just fine.

Cstone claimed this task.Mar 8 2022, 6:20 PM

Cstone moved this task from Backlog to Doing on the Fundraising Sprint Discworld reformatted as ntfs board.

Cstone merged a task: T251547: Ingenico refunds from 2020 not in Civi.Mar 9 2022, 5:12 PM

Cstone merged a task: T284171: Ingenico audit wobble: May 2021 refunds for recurrings not in Civi.Mar 10 2022, 10:10 PM

Cstone added a subscriber: • jbolorinos-ctr.

• DStrine added a project: Fundraising Sprint e^🥧👀=yum.Mar 15 2022, 8:34 PM

Cstone moved this task from Backlog to Doing on the Fundraising Sprint e^🥧👀=yum board.Mar 15 2022, 9:01 PM

Cstone moved this task from Doing to Review on the Fundraising Sprint e^🥧👀=yum board.Mar 21 2022, 8:16 PM

Sorry never linked the updated patch so:

Original Bug: https://phabricator.wikimedia.org/T277244

Original fix that I updated: https://gerrit.wikimedia.org/r/c/wikimedia/fundraising/crm/+/674470/

Cstone moved this task from Review to Pending Deployment on the Fundraising Sprint e^🥧👀=yum board.Mar 24 2022, 4:02 PM

Cstone moved this task from Pending Deployment to Done on the Fundraising Sprint e^🥧👀=yum board.Mar 24 2022, 6:42 PM

Cstone merged a task: T277244: Subsequent recurring donation refunds not showing up in civi.

This has been fixed for Ingenico. Recurring refunds now properly show up in civi.

There is one last issue with Adyen, patch here to fix that: https://gerrit.wikimedia.org/r/c/wikimedia/fundraising/crm/+/773674

Cstone moved this task from Review to Done on the Fundraising Sprint e^🥧👀=yum board.Mar 29 2022, 4:48 PM

• DStrine closed this task as Resolved.Mar 29 2022, 7:10 PM

• DStrine set Final Story Points to 4.

Transaction canceled in Ingenico but not in CiviClosed, ResolvedPublicActions

Description

Related Objects

Event Timeline

Transaction canceled in Ingenico but not in Civi
Closed, ResolvedPublic
Actions