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Maniphest T358259

Civi Snooze feature stopped working!
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Description

Similar to what happened back on T349277: Snoozed donor received fundraising email, the Civi snooze isn’t working. We can see the scheduled snooze date but the action isn’t happening. Please see the activity for CID 2476155 --> The snooze was scheduled on Feb 15th (donor's first complaint) and both Civi and Acoustic don’t show the email as snoozed (donor emailed us again today with another complaint since he received the email 2). Below are additional CIDs that I've unsubscribed from for 90 days using the old 'Unsubscribe from Wikimedia Fundraising Email' link after encountering this issue: 29621716, 62662089, 41461711, 14913350, 41794509, 4516352.

SH_CID_screenshot .png (164×1 px, 28 KB)

It appears to be connected to the Civi update, particularly occurring after maintenance week. Thank you in advance for addressing this again!

Details

SubjectRepoBranchLines +/-
Update guzzle to 7.6.1 per corewikimedia/fundraising/crm/vendormaster+2 K -21 K
Update Guzzle to match CiviCRM versionwikimedia/fundraising/crmmaster+26 -254
Vendor update, guzzle 7.6.1wikimedia/fundraising/crm/vendormaster+16 K -41 K
Update guzzle to 7.6.1 per corewikimedia/fundraising/crmmaster+52 -269
Cause failmail when queue task fails and gets aborted. Also set logs for single failures of task run.wikimedia/fundraising/crmmaster+6 -5
Create snooze jobs with higher prioritywikimedia/fundraising/crmmaster+1 -1
Customize query in gerrit

Related Objects

Event Timeline

SHust created this task.Feb 22 2024, 5:30 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptFeb 22 2024, 5:31 PM
SHust updated the task description. (Show Details)Feb 22 2024, 8:31 PM
Cstone updated the task description. (Show Details)Feb 23 2024, 2:56 AM
Ejegg moved this task from Triage to DRI Backlog on the Fundraising-Backlog board.Feb 23 2024, 8:30 PM
Ejegg added a project: Fundraising Tech - Chaos Crew.
Ejegg moved this task from Backlog to In Progress on the Fundraising Tech - Chaos Crew board.
Ejegg subscribed.Feb 23 2024, 8:36 PM

Hmm, looks like maybe some of these are piled up behind the data axle import job. I'll see if I can increase the priority for the snooze jobs

gerritbot added a comment.Feb 23 2024, 9:14 PM

Change 1006080 had a related patch set uploaded (by Ejegg; author: Ejegg):

[wikimedia/fundraising/crm@master] Create snooze jobs with higher priority

https://gerrit.wikimedia.org/r/1006080

gerritbot added a project: Patch-For-Review.Feb 23 2024, 9:14 PM
Ejegg added a comment.Feb 24 2024, 12:44 AM

I've tried running the underlying API call using e.g.

echo '{"version":4,"databaseID":9644238,"email":"ejeggleston+checkouttest2@gmail.com", "checkPermissions":0,"values":{"snooze_end_date":"2024-03-15 00:00:00", "activity_id":207627336}}' | /usr/local/bin/drush @wmff cvapi Omnicontact.create --in=json

And it seems to snooze that email in Acoustic. I'm still figuring out what makes coworker pick up 4 items from the Data Axle queue to every 1 it picks up from the snooze queue.

Ejegg added a comment.Feb 24 2024, 12:55 AM

OK, there really is something wrong with the coworker jobs - I just noticed they're each running over and over again till they hit the limit of 50 runs and are shunted to the omni-snooze/damaged queue. There are no obvious errors in the logs. I'll try to debug locally.

gerritbot added a comment.Feb 24 2024, 5:11 AM

Change 1006080 merged by jenkins-bot:

[wikimedia/fundraising/crm@master] Create snooze jobs with higher priority

https://gerrit.wikimedia.org/r/1006080

Damilare claimed this task.Feb 29 2024, 1:49 PM
Maintenance_bot removed a project: Patch-For-Review.Feb 29 2024, 2:30 PM
greg triaged this task as Medium priority.Mar 4 2024, 8:55 PM
gerritbot added a comment.Mar 6 2024, 5:11 PM

Change 1009307 had a related patch set uploaded (by Damilare Adedoyin; author: Damilare Adedoyin):

[wikimedia/fundraising/crm@master] Cause failmail when queue task fails and gets aborted. Also set logs for single failures of task run.

https://gerrit.wikimedia.org/r/1009307

gerritbot added a project: Patch-For-Review.Mar 6 2024, 5:11 PM
gerritbot added a comment.Mar 6 2024, 7:26 PM

Change 1009307 merged by jenkins-bot:

[wikimedia/fundraising/crm@master] Cause failmail when queue task fails and gets aborted. Also set logs for single failures of task run.

https://gerrit.wikimedia.org/r/1009307

Maintenance_bot removed a project: Patch-For-Review.Mar 6 2024, 7:31 PM
gerritbot added a comment.Mar 27 2024, 7:36 PM

Change #1015104 had a related patch set uploaded (by Eileen; author: Eileen):

[wikimedia/fundraising/crm@master] Update guzzle to 7.6.1 per core

https://gerrit.wikimedia.org/r/1015104

gerritbot added a project: Patch-For-Review.Mar 27 2024, 7:37 PM
gerritbot added a comment.Mar 27 2024, 7:49 PM

Change #1015105 had a related patch set uploaded (by Eileen; author: Eileen):

[wikimedia/fundraising/crm/vendor@master] Vendor update, guzzle 7.6.1

https://gerrit.wikimedia.org/r/1015105

gerritbot added a comment.Mar 28 2024, 1:57 AM

Change #1015167 had a related patch set uploaded (by Eileen; author: Eileen):

[wikimedia/fundraising/crm@master] Update guzzle to match CiviCRM version

https://gerrit.wikimedia.org/r/1015167

gerritbot added a comment.Mar 28 2024, 4:03 AM

Change #1015104 abandoned by Eileen:

[wikimedia/fundraising/crm@master] Update guzzle to 7.6.1 per core

Reason:

replaced

https://gerrit.wikimedia.org/r/1015104

gerritbot added a comment.Mar 28 2024, 4:05 AM

Change #1015105 abandoned by Eileen:

[wikimedia/fundraising/crm/vendor@master] Vendor update, guzzle 7.6.1

Reason:

replaced

https://gerrit.wikimedia.org/r/1015105

gerritbot added a comment.Mar 28 2024, 1:38 PM

Change #1015167 merged by jenkins-bot:

[wikimedia/fundraising/crm@master] Update Guzzle to match CiviCRM version

https://gerrit.wikimedia.org/r/1015167

gerritbot added a comment.Mar 28 2024, 2:24 PM

Change #1015336 had a related patch set uploaded (by Damilare Adedoyin; author: Damilare Adedoyin):

[wikimedia/fundraising/crm/vendor@master] Update guzzle to 7.6.1 per core

https://gerrit.wikimedia.org/r/1015336

gerritbot added a comment.Mar 28 2024, 3:26 PM

Change #1015336 merged by jenkins-bot:

[wikimedia/fundraising/crm/vendor@master] Update guzzle to 7.6.1 per core

https://gerrit.wikimedia.org/r/1015336

Damilare added a comment.Tue, Apr 2, 12:31 PM

Thanks for your patience, the Civi snooze feature is back in operation. https://civicrm.wikimedia.org/civicrm/email-snooze

Damilare moved this task from In Progress to Being Reviewed on the Fundraising Tech - Chaos Crew board.Tue, Apr 2, 12:31 PM
Damilare moved this task from Being Reviewed to Done on the Fundraising Tech - Chaos Crew board.
SHust added a comment.Tue, Apr 2, 3:04 PM

@Damilare thanks for the awesome news, and all the work to make this happen!

XenoRyet closed this task as Resolved.Mon, Apr 8, 7:30 PM
XenoRyet set Final Story Points to 8.
Dwisehaupt moved this task from Done to Completed 20240326 - 20240409 on the Fundraising Tech - Chaos Crew board.Tue, Apr 23, 6:55 PM
Maintenance_bot removed a project: Patch-For-Review.Fri, Apr 26, 6:56 PM
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