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TimedMediaHandler user experience is poor on mobile
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Description

I am on the page m.mediawiki.org/wiki/Phabricator/Help
I click "Lire le média".

This opens a new tab! The link is a horrible "opening link". This is the first time ever I encounter such an aggressive link on a wiki. On wikis, we expect normal links, we usually encounter only normal links.

Moreover, the new tab opened is useless. It gives me a dialog jumping at me and telling me that the file cannot be downloaded, and... that's it.

I cannot view the media. I cannot even view a description of the media. I cannot view the still image of the media at a readable size.

This gives bad user experience. This is a regression.

With the desktop version of the page, things are much nicer:

  1. No "opening link". I remain in my tab.
  2. No modal dialog jumping at me. The info is given in the page.
  3. I can see a description of the media.
  4. I can see the still image of the media in big size.

These 4 points are what I expect. They give good user experience.
But the site gave me the mobile version of the page, which fails for each of these 4 points.

It would be nice to correct and improve that.

Thank you.

I have Safari on iOS 8 on an iPad.

Nnemo

Event Timeline

Nnemo created this task.May 7 2015, 3:43 PM
Nnemo raised the priority of this task from to Needs Triage.
Nnemo updated the task description. (Show Details)
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Nnemo updated the task description. (Show Details)May 7 2015, 3:44 PM
Nnemo set Security to None.
phuedx added a subscriber: phuedx.EditedMay 8 2015, 11:38 AM

I think this is a feature request, not a bug, so I'd like to take it through the regular Readers-Web-Backlog process, which will require input from Design.

I'd also like to clarify the following points:

  • I don't believe that this is a regression (as I've said above)
  • the link is a direct link to the media file, the format of which Safari doesn't support, not to another part of the mobile site, so I'm fairly certain that the dialog is being shown by Safari
  • the same image (video still) and its summary text are displayed on the desktop and mobile versions of the site

That said, I don't disagree that we could better support in-page video playback on mobile where possible.

TheDJ added a subscriber: TheDJ.May 11 2015, 3:56 PM

yeah, this is more a direct consequence of the terrible A/V media support we still have.

Restricted Application added a project: Multimedia. · View Herald TranscriptMay 11 2015, 4:16 PM

This is an issue with https://www.mediawiki.org/wiki/Extension:TimedMediaHandler
The link you are seeing is actually styled like so on desktop:


and the JavaScript that gets loaded when you click it is not being loaded.
Disable JS on desktop and you'll get the same behaviour.

Tgr renamed this task from The mobile page gives bad user experience for the media to TimedMediaHandler user experience is poor on mobile.Jun 19 2015, 9:44 PM
Nnemo added a comment.Aug 2 2015, 4:39 PM
This comment was removed by Nnemo.
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Nnemo added a comment.Aug 2 2015, 5:17 PM

This is an issue with https://www.mediawiki.org/wiki/Extension:TimedMediaHandler
The link you are seeing is actually styled like so on desktop:


and the JavaScript that gets loaded when you click it is not being loaded.
Disable JS on desktop and you'll get the same behaviour.

I get a similar behaviour, but not the same, a little better.

— When I click the image, nothing happens. Only at the second or third click, I get the ugly new tab.
— There is the little link with the two rectangles. It gives me the normal page for the media, which is nice.

In the mobile version of the page, I don't have this little link. This is too bad for accessibility.

Nnemo added a comment.Aug 2 2015, 5:20 PM

@phuedx,

Thank you for taking interest in the issue.

I don't believe that this is a regression (as I've said above)

Before, clicking gave the normal version of the page, which has the 4 points I listed.

Now, clicking gives the (new) mobile version of the page, which fails terribly.

This is what I call a regression.

Jdforrester-WMF triaged this task as Low priority.Sep 4 2015, 6:55 PM
Jdforrester-WMF moved this task from Untriaged to Backlog on the Multimedia board.Sep 4 2015, 7:01 PM
TheDJ moved this task from To sort to Player on the TimedMediaHandler board.Oct 21 2015, 7:24 PM
TheDJ moved this task from Backlog to Mobile on the Kaltura player board.Dec 10 2015, 1:54 PM
Jdlrobson moved this task from Needs triage to Triaged on the Mobile board.Jul 19 2017, 1:22 AM
brion moved this task from Player to Doing on the TimedMediaHandler board.Jan 20 2018, 12:52 AM