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Make a comparative review of help contents
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The goal of this task is to make a comparative review of several online help contents (both on wikis and outside of the wikis), both from a visual/structural perspective and the content itself. This will make possible to see common trends, and to help the prioritization of the next steps.

Event Timeline

First round of reviews:

  • WikiEdu
  • Google Support
  • Medium
  • Glitch
  • Airtable
  • Fandom
  • French Wikipedia
  • GitHub

Second round of reviews:

  • English Wikipedia
  • Stackoverflow
  • Slack (based on Zendesk)

It is actually difficult to find help contents nowadays, given the fact that everyone has guided tours (like Discourse, used on the Wikimedia Space).

The review is now finished. The outcomes are published on slides 5, 6 and 7 of this document.