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Make a comparative review of help contents
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Description

The goal of this task is to make a comparative review of several online help contents (both on wikis and outside of the wikis), both from a visual/structural perspective and the content itself. This will make possible to see common trends, and to help the prioritization of the next steps.

Event Timeline

Trizek-WMF triaged this task as High priority.Nov 20 2019, 7:32 PM
Trizek-WMF created this task.
Trizek-WMF moved this task from Incoming to In Progress on the Growth-Team (Current Sprint) board.
Trizek-WMF added a project: Documentation.
Trizek-WMF updated the task description. (Show Details)

First round of reviews:

  • WikiEdu
  • Google Support
  • Medium
  • Glitch
  • Airtable
  • Fandom
  • French Wikipedia
  • GitHub

Second round of reviews:

  • English Wikipedia
  • Stackoverflow
  • Slack (based on Zendesk)

It is actually difficult to find help contents nowadays, given the fact that everyone has guided tours (like Discourse, used on the Wikimedia Space).

Trizek-WMF closed this task as Resolved.Dec 9 2019, 4:20 PM

The review is now finished. The outcomes are published on slides 5, 6 and 7 of this document.