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Verbiage to state PAN field optional in India campaign
Closed, ResolvedPublic2 Estimated Story Points

Description

DoD:

  • on the dlocal India form, modify the verbiage on this screen regarding PAN on our checkout page as follows:

Our payment processor is requested by the Reserve Bank of India to collect your PAN, but we do not keep or store this information. Please optionally provide your PAN here.

Event Timeline

spatton added subscribers: Emartin-ctr, Ppena.

I think this is a great call, @EMartin; several of us on the front-end testing side feel that our conversion rate from banners (e.g. donations on payments wiki over visits to payments wiki) is lower than we'd expect. The PAN field is an obvious source of friction. TY for making this request!

cc'ing @Ppena for visibility, too.

Let's talk about this on Monday. we've had a few course corrections and last minute stuff come up in the last few days. We need to give the team a chance to work through stuff already in the sprint. Worst case scenario this can be implemented right before or within the first few days of the week of the 23rd.

Respectfully we'd like to take advantage of these requirements around the
National ID in S.A (removing the field) and pushing the envelop by calling
out the optionality on the India ID. We feel these are critical to
campaign performance and should be prioritized. So sorry for the last
minuteness of these topics but we'd appreciate if you can fit them in
BEFORE the campaigns on the 23rd. Many thanks.

Let's not mix topics. This task is about India. The ZA field is tracked here: T307743 and is currently in the sprint.

Dwisehaupt set the point value for this task to 2.May 17 2022, 8:02 PM

Hi fr-tech, currently all of our India banners point to a payments.wiki variant variant:'panExplain'
Will these changes be made to that variant as well?
That would be great, then we wouldn't have to update banners.
cc @Pcoombe

I would also be happy dropping that variant completely if this language can be included on the default form for India. My understanding is that specifying a non-existent variant will simply fall back to the default, so we don't need to worry about breaking old links.

Change 800162 had a related patch set uploaded (by Wfan; author: Wfan):

[mediawiki/extensions/DonationInterface@master] Verbiage to state PAN field optional in India campaign

https://gerrit.wikimedia.org/r/800162

@EMartin can we cut one of the redundant 'keep or store' ?

@Pcoombe yep, we will remove the panExplain variant when we make this edit and make the explanation appear by default. As you say, non-existent variants are just silently ignored.

Change 800162 merged by jenkins-bot:

[mediawiki/extensions/DonationInterface@master] Verbiage to state PAN field optional in India campaign

https://gerrit.wikimedia.org/r/800162

Change 800292 had a related patch set uploaded (by Wfan; author: Wfan):

[mediawiki/extensions/DonationInterface@master] Cut "keep or" to remove redundant

https://gerrit.wikimedia.org/r/800292

Change 800292 merged by jenkins-bot:

[mediawiki/extensions/DonationInterface@master] Cut "keep or" to remove redundant

https://gerrit.wikimedia.org/r/800292

This is great! Many happy fundraisers over this. Thank you!

XenoRyet set Final Story Points to 2.