Declining the task since the server is out of warranty.

Since there is no need to replace these disks...declining the task

All items on rows A, B an C have been updated. Row D will need some on-site verification

This was completed awhile ago...never updated task

@elukey I am not sure which disk this? I think it's a smaller ssd? Can you confirm the disk type and size please ?

I still need to move the DIMM around ...I need the server taken down. If this needs to be scheduled, please let me know when you can have the server down?

@Dzahn, I need to know I don't know what that means? What does DC-ops need to troubleshoot? Thanks

I am removing the ops-eqiad tag, if you onsite work is still required please add the ops-eqiad tag.

I am removing the ops-eqiad tag on this task, if you need additional dc ops work please add the tag back.

The server is out of warranty and I do not have any spare DIMM

I am resolving this task

I have removed the ops-eqiad tag, if you have an issue that required DC ops please add the ops-eqiad tag back to the task.

@Eevans We did a test run for an install and the server was able to reach the installer without an issue. I did see on IRC something about stretch. I will leave that up to you if you like and the server can be installed whenever you need it.

restbase1017 has been moved to rack B5
network port updated
DNS updated

@Ottomata
Please decommission the current servers to spare role
Please provide the new hostnames you want to use
These are all located in row B...will that be okay or do you need them spread out across the rows?

@Eevans Do you still want to move this server? Let's coordinate a day/time

Assigning this to @RobH he is able to allocate a spare

@Marostegui disk swapped but this server is out of warranty. I would suggest moving masters to new servers.

@Bstorm @ayounsi I will need very clear instructions on which racks/rows these servers can go in before I physically rack and cable. Once that is figured out please update the task.

I updated the switch config to private1-d.....both servers are currently off and ready for installs. assigning to @RobH to install

Dell is sending me a new Raid card, cables and backplane. Sorry, it took so long, I had to call them after they denied my second request.

Closing this for now, let me know if there is another issue. Keep in mind this server is out of warranty

The DIMM has been reseated and swapped to the opposite sides.

these have been racked

servers are set up and have been added to the tracking sheet

servers are ready as spares and in tracking sheet

@ayounsi I rather not move the servers...I racked them based on the instructions and they're already in racks and setup

@Marostegui: do they all go to the cloud vlan? if they do then 1020 and 1021 are in row D...that support-cloud vlan is not available on row D yet. I need Arzhel to copy the vlan over.

Assigning to @ayounsi to add cloud-support1-d-eqiad. Once that is done, the vlan for dbproxy1020 and 1021 will need to be set up. Switch port descriptions are done.

they declined my ticket...says I didn't isolate the problem well enough.

This server accepts all the racadm commands successfully. I verified on-site that these things actually happened

@Andrew what parts? There is nothing that suggests that it is CPU on the server side of things. I reseated and moved the DIMM and that error has not returned. It may very well have been poorly seated DIMM. I checked dmesg and do not see any more errors related to memory or CPU. Try putting it back into production and let's see if anything comes back. Unfortunately, I need to demonstrate and prove there is a problem for Dell to do anything and right now I do not have anything to give them.

this is a duplicate task declining

This server's SSD's are not part of the original build and under HP warranty. They are intel SSDs that I believe came from restbase1001-1003. Assigning to @RobH to order new SSDs.

I found a spare disk and added the disk back, it's now online

@Gehel you will need to take the server offline for a day so I can reseat the DIMM. The server logs do not indicate any memory errors. If you want to downtime it for Wednesday or Thursday let me know.

@Marostegui that log entry may have been old. The server has both power supplies connected and does not report any current errors. Resolving the task.

@RobH this disk will need to be ordered outside of the warranty. These servers were shipped without disks, the procurement task states that the disk from RBDEV1001-1003 will be used. They are 800GB Intell SSDS

This has been completed

since this server is out of warranty and @elukey said to skip replacing the disk. If the status changes and needs to be done please re-open task

declining this for now since it's out of warranty and the disk has not failed

I updated with the service pack and powered on...reassigning to @Marostegui

The motherboard was replaced and the server is back up

The server is out of warrant and we will need to order more 600GB disks.

The HP technician will be her June 7 @1000 Ashburn time.

You have successfully submitted request SR991779294.

Update on this server. I have updated all of the f/w including the raid card. I am able to isolate the problem to slot 0 right now. I moved the disks around and they do not report any errors only the slot. I have blown out the raid several times and re-configured but the error keeps coming back. I have reseated the raid card as well.

The bbu has been replaced.

Good afternoon! db1091...i do have a spare bbu but that spare has been helpful the last year or so. HP is slow to send out the batteries, they can take days to get because of their slow response time and then having to ship batteries via ground transportation only. If I use it for this server than I am not able to quickly change out the bbu on something that may be more important in the future. The call
10:22 is yours since you have the most BBU issues.

@jcrespo the server is back on and I am able to reach the mgmt interface.

@greg the disks have been added and assigned to you

Swapped DIMM B3 with DIMM A3 and cleared the log.

Swapped DIMM A5 with DIMM B5 and cleared the racadm log.

@greg @RobH I am just plugging these disks into the server correct? nothing else? this will not require downtime afaik.

a ticket has been created with HP for a replacement 5338974144

Steps i have taken