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Create link to in-app user feedback collection on Mediawiki (survey snackbar)
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Description

Background

As we work on enhancements to the messaging interface in the Android app, we want to gain an understanding of gaps in our users workflows. One of our methods for collecting this information will be an in-app survey.

The Task

This task is to develop the necessary infrastructure for the survey we will deploy with our target audiences.

Requirements

Narrowed to target demos with required translations:

  • English Wikipedia users/editors in India and Nigeria
  • Arabic and French Wikipedia users/editors from Morocco, Egypt, DR Congo and Mali
  • Hindi Wikipedia users/editors
  • Indonesian Wikipedia users/editors
  • Japanese Wikipedia

Other:

  • Able to display text and images
  • Receives sign off from designer and analyst
  • Hard code in snackbar and display after a user submits a post on a talk page (user or article)

Format

  • Post on MediaWiki, similar to the usability protocol in July 2021
  • Use custom tab activity to display contents in-app (T291969)

Snackbar

Links

Per a previous Slack conversation with @Dbrant:

rs: can we implement a variable in the snackbar link that points directly to the corresponding language? e.g. when users have set their primary language to Arabic can we take them to the Arabic version of the protocol?
db: Yep

Bahasa Indonesia (id):
https://www.mediawiki.org/wiki/Wikimedia_Apps/Team/Android/Communication/UsertestingOctober2021/id

English (en):
https://www.mediawiki.org/wiki/Wikimedia_Apps/Team/Android/Communication/UsertestingOctober2021
→ also use 'en' as the fallback

French (fr):
https://www.mediawiki.org/wiki/Wikimedia_Apps/Team/Android/Communication/UsertestingOctober2021/fr

Arabic (ar):
https://www.mediawiki.org/wiki/Wikimedia_Apps/Team/Android/Communication/UsertestingOctober2021/ar

Japanese (ja):
https://www.mediawiki.org/wiki/Wikimedia_Apps/Team/Android/Communication/UsertestingOctober2021/ja

Hindi (hi):
https://www.mediawiki.org/wiki/Wikimedia_Apps/Team/Android/Communication/UsertestingOctober2021/hi

Snackbar

Copy:
Thanks for using talk pages. Could you help us improve the app by participating in a survey?

CTA:
GET STARTED

⚠️ Disclaimer

@schoenbaechler is coordinating translation work on the above survey (Arabic, French, Indonesian, Hindi, Japanese), so before we display the snackbar in the app, we need to have the translations ready.

Event Timeline

JTannerWMF renamed this task from Create in-app survey infrastucture for upcoming user testing to Create link to in-app survey for upcoming user testing.Mon, Sep 27, 4:13 PM
JTannerWMF updated the task description. (Show Details)
LGoto renamed this task from Create link to in-app survey for upcoming user testing to Create link to in-app user feedback collection on Mediawiki.Tue, Oct 5, 4:28 PM
LGoto assigned this task to schoenbaechler.
LGoto added a subscriber: Johan.

@schoenbaechler

Hard code in snackbar and display after a user submits a post on a talk page (user or article)

After a user submits a post on a talk page, we already show a snackbar that allows the user to "undo" the message. When can we show the survey snackbar so that it doesn't interfere with the Undo snackbar?

Per our discussion in a standup last week, we’re going to show the survey after the undo snackbar (sequenced).

Per our discussion @Dbrant — I added the snackbar copy to the task’s description!

Per our discussion @Dbrant — I added the snackbar copy to the task’s description

@schoenbaechler You may test out the snackbar and the destination page by using this build:
https://github.com/wikimedia/apps-android-wikipedia/actions/runs/1338220227

To test it, go to Developer settings, scroll all the way to the bottom, and tap "Show talk page survey".

@Dbrant

Just tested the links in all languages — worked fine!

Question re: translations — did you add the snackbar text to Translatewiki.net yet? I think the sooner the better. Thanks!

FYI @Dbrant I’m receiving translations for these here:

https://docs.google.com/document/d/1Tf3FkYVmVTtJxdVUkmXgC2ZIAkcgH2AFaF4adMQrL5E/edit

We have all except for Hindi yet — maybe @Sharvaniharan can help out with the Hindi translation and add it to the Gdoc?

The Hindi translation just arrived!

Thanks!

@Dbrant — could you add the translations to translatewiki and release it? 👨‍🚀 Thanks a lot! 🚀

schoenbaechler renamed this task from Create link to in-app user feedback collection on Mediawiki to Create link to in-app user feedback collection on Mediawiki (survey snackbar).Tue, Oct 19, 7:52 AM