We're seeing Adyen donors convinced that their one-time donations are recurring at a high-enough frequency that we're wondering whether Adyen is passing inaccurate information to the donors' banks. Recent examples include:
|ZD ticket||merch ref # transaction||"RECURRING,ONECLICK" at console?||card||bank / issuer name|
|1140130||124314415.1||Y||Visa||CARD COMPLETE SERVICE BANK AG|
|1139332||121639746.1||Y||Mastercard||OPEN BANK S.A.|
|1138761||121892198.1||Y||Mastercard||CARD COMPLETE SERVICE BANK AG|
|1139945||122912574.1||Y||Visa||MID OREGON FEDERAL CREDIT UNION|
The Adyen console shows the following for all these transactions,
Is it possible that the banks are receiving this information and misinforming donors? Anything we can do to prevent donors from receiving the impression that their one-times are recurring, either on our end or Adyen's, would be helpful for Donor Relations.
The macro we use to respond to donors tags with macro_id_234. We see stray tickets from other payment methods, but the 19 tickets we've received since July 11th are overwhelmingly Adyen.