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Set up direct debit (autogiro)
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To do

  • ask Swedbank about direct debit
  • ask Bankgiro about direct debit
  • ask Swedbank about personuppgiftsbiträdesavtal
  • decide how to get mandates (paper form, web page, member's internet bank) We want to use all three.
  • design autogiro paper form - working draft here
  • get autogiro paper form approved by WMSE
  • get autogiro paper form approved by Swedbank
  • set up something in Zynatic so that we can separate members who use direct debit from those who don't
  • activate Fortnox Autogiro
  • set up something that allows us to keep track of which members in Zynatic use autogiro
  • decide how to notify direct debit members (e.g. sending them an e-mail with the invoice, can be done from Fortnox)
  • write a routine for handling autogiro
  • create webpage for mandates
  • let Swedbank know that we want to receive mandates via paper form, webpage and internet bank
  • get authority to do file transfers in Swedbank
  • let the ones we have active mandates for know that we will cancel them, and let them give us a new mandate
  • do a test
  • let the members know that autogiro is an option in the December newsletter


  • We have a checkbox for autogiro in Zynatic.
  • Direct debit is activated in our bank, cost is 1,80 SEK per received payment.
  • We can administer mandates via Autogiro Online.
  • There is no extra cost associated with activating any of the alternatives for collecting mandates, we just have to let Swedbank know which ones we wan't (source: phone call with Swedbank 191023).
  • We have 13 active mandates in Autogiro Online (July 2019).
  • When debiting members, they need to be notified at least eight bank days before we debit and they need to be sent or have access to an invoice which states that the money will be payed via direct debit. However, if it is a recurring payment, we don't need to notify each time. So we should notify for the membership fee, but we don't need to send invoices for donations.
  • Bankgirot has a paper form we can use to get mandates - if we want to design our own, it needs to be approved by Swedbank before we use it.
  • Swedbank says we don't need a personuppgiftsbiträdesavtal with them, the information on the mandate form is enough.

About direct debit on Swedbank
About direct debit on Bankgirot
Example of webpage signup
Example of instruction for signup via Internet bank
Bankgirot's paper form

Event Timeline

Evelina-Bang-WMSE triaged this task as Medium priority.Sep 23 2017, 9:01 AM

More than one member has written and asked about autogiro, so I've sent a new mail to Opad asking about this.

Autogiro was handled in Civicrm before ( Maybe the active autogiros were never transferred anywhere?

Lokal_Profil added a subscriber: Lokal_Profil.EditedOct 3 2018, 1:28 PM

@Evelina-Bang-WMSE Can you ping Opad about this again and update the task description to explain:

  • what has happened
  • how this affects existing direct debit members
  • how this affects people wanting to become direct debit members

@Evelina-Bang-WMSE Have you received an answer?

Evelina-Bang-WMSE added a comment.EditedMay 21 2019, 12:58 PM

Opad asked me to check with Swedbank what we need to activate autogiro. I've e-mailed our contact person about it.

It seems we will need to add a module to Fortnox for 99 SEK per month.

Let's activate it in July 2019.

Evelina-Bang-WMSE renamed this task from Check with Opad about direct debit (autogiro) to Set up direct debit (autogiro).Jul 22 2019, 7:20 AM
Evelina-Bang-WMSE updated the task description. (Show Details)
Lokal_Profil added a comment.EditedJul 29 2019, 1:30 PM

André will check with Zynatic if they believe the upcoming support for e-faktura will also be able to support autogiro. Until it is live there we should use the functionality in Fortnox.

André will add a checkbox in Zynatic "aktivt autogiro"

André will add a checkbox in Zynatic "aktivt autogiro"

I added the checkbox. It's added as a prenumeration (similar to "do not email")

Lokal_Profil moved this task from This week to Watching on the User-LokalProfil board.

@Evelina-Bang-WMSE Is the task done or should I move it to 2020?

@Evelina-Bang-WMSE Is the task done or should I move it to 2020?

Move it to 2020.