Maniphest T239861

Bug: Not able to post comment on beta
Closed, ResolvedPublic
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Description

Expected behavior

Click "Reply" link
Type contents of comment
Click "Reply" button
The contents of the comment "I" just composed are published to the talk page

Actual behavior

⚠️ Load prototype, the following console error appears: Failed to load resource: the server responded with a status of 503 () VM36:203 RESTBase load failed: error
Click "Reply" link
Type contents of comment
Click "Reply" button

⚠️ 5. No reply is posted [1]

Configuration

Browser: Chrome Version 78.0.3904.108
Platform: desktop
OS: Mac

Per @kaldari's comments here, this issue might stem from the fact that https://en.wikipedia.beta.wmflabs.org/api/rest_v1/page/html/Talk%3ACats/407862?redirect=false&stash=true returns a server error.

Related Objects
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Status	Assigned	Task
Open	None	T233443 [Epic] Reply Tool
Resolved	ppelberg	T235923 Replies v1.0: release replying to specific comments
Resolved	ppelberg	T236196 Replies v1.0: Engineering
Resolved	ppelberg	T239861 Bug: Not able to post comment on beta

Event Timeline

ppelberg created this task.Dec 4 2019, 9:19 PM

ppelberg added a subscriber: Esanders.

ppelberg added a subscriber: Ryasmeen.Dec 4 2019, 9:36 PM

matmarex added projects: VisualEditor, DiscussionTools.Dec 5 2019, 1:52 AM

I seem to be able to post multiple replies. Is there are specific thread where this happens? Are you logged in? Can you reproduce with the developer console open and see if there are any errors or warnings in the console?

ppelberg closed this task as a duplicate of T239865: [Pre-deployment testing] Same reply can get posted multiple times if you click on "Reply" button multiple times.Dec 5 2019, 6:32 PM

ppelberg mentioned this in T239865: [Pre-deployment testing] Same reply can get posted multiple times if you click on "Reply" button multiple times.

ppelberg closed this task as a duplicate of T239864: [Pre-deployment testing] Getting error " Uncaught TypeError: Cannot read property 'then' of undefined" while replying to a nested reply.Dec 5 2019, 11:14 PM

ppelberg mentioned this in T239864: [Pre-deployment testing] Getting error " Uncaught TypeError: Cannot read property 'then' of undefined" while replying to a nested reply.

Prompted by @kaldari's findings here (thank you), I am re-opening this task and updating the task description to include the details Ed mentioned here: T239861#5715774

ppelberg edited projects, added VisualEditor (Current work); removed VisualEditor.Dec 20 2019, 12:33 AM

Is there are specific thread where this happens?

@Esanders - I tried multiple threads. The error is consistent for me. I can reload the page and still get the same error. Also tried in Firefox and got a similar error: "RESTBase load failed: Service Unavailable".

Are you logged in?

No. The instructions don't say anything about logging in, so I didn't.

Can you reproduce with the developer console open and see if there are any errors or warnings in the console?

None other than the ones reported in the description. Note that the errors occur at load time, not at posting time.

When I try to load the page, the ext.discussionTools.parser module makes a call to RESTBase for https://en.wikipedia.beta.wmflabs.org/api/rest_v1/page/html/Talk%3ACats/407862?redirect=false&stash=true which returns a 503 server error.

It looks like the RESTBase api service just isn't running on that server. https://en.wikipedia.beta.wmflabs.org/api/rest_v1/?doc also gives me a server error.

It definitely should be (and was until recently). Not sure who is responsible for keeping those services up...

It's happening to other edits as well, so restbase is just down in general on beta, not in a talk-specific manner. E.g. https://en.wikipedia.beta.wmflabs.org/api/rest_v1/page/html/Cats/407373?redirect=false&stash=true

It definitely should be (and was until recently). Not sure who is responsible for keeping those services up...

I think @mobrovac was in charge, but he left the WMF last week. Maybe @cicalese knows.

What is the severity of this? We are looking into it. In the future, please feel free to tag Platform Engineering for RESTBase issues.

cicalese removed a subscriber: cicalese.Dec 20 2019, 6:25 PM

I've fixed it. A restart was needed. What happened was that metrics was configured to be sent to labmon1001 domain which apparently got reconfigured and disappeared. Puppet rerendered the config, but the service didn't get restarted and started crashing not being able to resolve a monitoring domain. This is a whole collection of bugs and misconfiguration, I'll file followup tickets.

In T239861#5757753, @Pchelolo wrote:

I've fixed it. A restart was needed. What happened was that metrics was configured to be sent to labmon1001 domain which apparently got reconfigured and disappeared. Puppet rerendered the config, but the service didn't get restarted and started crashing not being able to resolve a monitoring domain. This is a whole collection of bugs and misconfiguration, I'll file followup tickets.

Thank you for your quick help on this, @Pchelolo – the issue appears to be resolved...are you seeing the same on your end, @kaldari?

And @CCicalese_WMF, tagging Platform Engineering and communicating priority upfront...noted, we'll make sure to do both next time we encounter an issue like this.

So y'all are aware, this is/would have been a high priority issue for us as we are directing contributors to beta.wmflabs to test an early version of a prototype we intend to start iterating on in January. See: https://www.mediawiki.org/wiki/Talk_pages_project/replying/prototype_testing#Version_1.0_prototype_test

ppelberg moved this task from Incoming to Product owner review on the VisualEditor (Current work) board.Dec 20 2019, 6:59 PM

@ppelberg - It's working for me now.

Restricted Application added a project: User-Ryasmeen. · View Herald TranscriptDec 20 2019, 7:02 PM

Bug: Not able to post comment on betaClosed, ResolvedPublicActions