Talk pages are integral to many workflows including receiving feedback on edits from other contributors.
To make it easier and more intuitive for Junior and Senior Contributors to *participate* on Talk pages, the Editing-team is exploring ways to improve the workflow(s) for starting a new discussion. In an effort to improve Junior Contributors' experiences starting new discussions on talk pages, we designed a workflow that initiates from the new topic button and transports a contributor directly into the article where they will draft and publish a new topic and discussion on the Talk Page. We will now conduct a series of usability tests to ensure that the workflow is an improvement from the current workflow that we had previously tested.
The primary goals of this test are to gain insights on the following:
- What parts of workflow do Junior Contributors have difficulty with?
- What mistakes do Junior Contributors consistently make in the process of attempting to start new discussions?
- What about the new workflow do contributors find to be intuitive?
- Does this workflow break any workflows of existing Senior Contributors?
Note: We are coming into this testing knowing that discoverability is an issue and will continue to be a concern after this feature is (knock on wood) implemented.
9/10 test participants used positive adjectives to describe the experience, such as "easy", "intuitive," "straightforward" and "obvious"
Adding a new discussion
✅ 5/5 Article Talk Page testers were able to successfully add a new discussion
✅ 5/5 User Talk Page testers were able to successfully add a new discussion
Confidence in Publishing their New Topic
✅ All participants ranked their confidence level after publish as “Extremely Confident” on a Likert Scale of “1 -Not Confident” to “ 5- Extremely Confident”
Locating discussion in the Talk page
✅ 5/5 Article Talk Page testers were able to successfully locate their new discussion within the context of the page after publishing
✅ 5/5 User Talk Page testers were able to successfully locate their new discussion within the context of the page after publishing