This epic contains all tasks related to the "Understanding first day" idea pursued by the Growth team. See here for a brief summary and community discussion of this idea.
Problem
Most new users who create accounts do not ever make edits. We do not have any knowledge of what they do during the time they are logged in -- whether they read help content, attempt edits that they do not publish, or something else. Knowing more about these initial sessions could help us make the experience better.
Potential solution
Implement instrumentation to the software so that we gather data about what new editors do shortly after creating their accounts. The team would be careful to apply appropriate privacy policies here to protect users, which can include aggregating, anonymizing, and purging the data.
Issues
- This would not change the experience of editors at all; it would only be gathering data for research purposes.
- We would be careful to respect user privacy and our data policies.
Post-discussion summary
It seems that there is unanimous agreement that this information would be valuable to know, and also unanimous importance placed on being careful with privacy around this data. We'll also need to look into the instrumentation that already exists on Visual Editor usage, to see what we can use for our team's purposes.