The returns for ACH and SEPA re not chargebacks and shouldn't be tagged as such. They are a delayed bank response. Can we count ACH and SEPA returns as rejects vs CB's? Counting them as chargebacs at all is misleading, there is no consumer dispute process in the ACH/SEPA networks as there is in Credit card networks. For ACH and SEPA they are not disputes but bank returns. Can we therefore label them accordingly?

Agree that ACH and SEPA rejects / returns should be rejects and not recorded as chargebacks. This has been a concern for a while as iDeal SEPA returns are also noted as chargebacks when they are not.

Great! Thanks @AKanji-WMF . I thought so!

I have spoken to Gr4vy about this requirement and trying to solve for it through our connection to them.

Parking some background on the ACH validation requirement here as we consider how to gain compliance:

Thanks @Anil. I will ask Adyen what we do since GIACT is only available on the API connection.

In a conversation with Gr4vy during the week of 6/10/24 they disclosed that Adyen has deprecated the connection to Amazon Pay. The notion of re-enabling Amazon Pay through Gr4vy, once we are ported will need reconsideration. Evelyn will inquire with Adyen about their go-forward plans around AZ Pay or perhaps we can add it as part of another acquirer that we will add through Gr4vy.

Adyen confirm their logic is correct in that they only check for 3 digits.

@Aklapper Looks like the tag I want is already present?

Here is the info for the Inacct system format from Finance (Angelito): Attached is the import file format. I have notes in the first tab of the file to orient you on how to interpret the data shown. Some notes:
The Journal Entry Template Tab will show all the data fields that can be fed into Intacct, but not all are required to record a transaction. We would want to review what is available against our reporting requirements to ensure we have all the data fields necessary (this would be a collective we - Advancement, Accounting, FP&A requirement).
Mapping Review tab shows how the fields in their original settlement file could be mapped - note that this review will need to be redone based on their new file as well as based on our final requirements.
Transaction Upload Example is a mockup of a transaction file that contains the minimum information we may want to capture.
I hope this helps.https://wikimedia.enterprise.slack.com/files/U059WU0QTAM/F077MCAUY3S/general_ledger_journal_entries_-_template.xlsx

Report resumed but now the fields are in the wrong order

Thanks @Damilare I will chase them for an update.

@Damilare, can you confirm that all transactions that should have been captured are now captured? Also, what is the status of the audit files that should be populating Civi? I'm a bit confused as to where things stand as we see unsettled auths which may be ok and want to be sure we capture these outstanding items in Civi.

@Ejegg No, I will chase them again! Thanks for the prompt.

Can we get

Thanks @AKanji-WMF I can't see the image but that link approach works.

Thanks @Damilare If it's not too much trouble, can you tell us the currencies involved?

@XenoRyet Dylan, might this be impacting markets outside of S.A.?

Thanks Dami!

Dlocal indicate:
Love Kolapo

6:54 AM

Hello
@Rakhi
and
@EMartin

I am seeing in the console that we are capturing so asking Dlocal for more info.

Good to know. Dylan said we wouldn't do this until we had Gr4vy.

@EMartin to check with Adyen re the inconsistencies seen here.

@anil. Yes! exclude it if not required. I read it was but I got that wrong. Please remove!

@AKanji-WMF If we are using Adyen's the form isn't working to their specification. I wonder why.

@Pcoombe Hi Peter, thanks for the links.

@Damilare Thanks Dami, I have sent an email to Adyen and copied you in. @RKumar_WMF fyi

I have reached out to Adyen @Damilare @Cstone and copied you both in.

Just noting here @Cstone that Adyen confirmed to me that we are setup for recurring on ACH on their systems when I asked their support team. LMK if I should resurrect that thread.

For Paypal, we settle everything into USD.

@MSuijkerbuijk_WMF Hi Mariana, are we clear here that this wasn't a technical error? We attempted the transactions and these failed as they were declined by issuing banks and now we are retrying them. I just want you to be clear on what is actually happening here to make your decision on how to message this.

@AKanji-WMF I'm of the view that we don't need to email but simply retry a 4th attempt. I believe @krobinson may have other views on this. Also adding @MSuijkerbuijk_WMF

@AKanji-WMF Let's hold off in this case. I will close this task. Given the market size to WMF, we don't want to distract FRTech. Maybe I can pursue something with an orchestrator down the line.

@AKanji-WMF If it is possible, we should do it. At the time I wrote this I understood we could remove a step in the flow. We should do that any time we can to reduce steps in the checkout flow.

@AnnWF @RKumar_WMF Hi Wenjun, when this uploads, can we have a link for testing?

@Ejegg Elliott, I just saw the open question above which I think is still open. I say we bill on the new reactivation date since retries don't adhere to the normal charge date.

@Ejegg To be clear, we weren't suspecting there was any problem. We just want to try to recapture a 4th time since it is allowably by the card scheme rules, so we have as many live donors as possible as we close out recurring donors on Ingenico. Also this is a peak time of year so thought a 4th attempt might rescue some donors as a one shot attempt.

@greg Affinaquest said sometime in the next year the current search will stop working but they have not published a date. They made it clear they are not updating the current search mechanism/approach going forward from now.

Inserting Adyen's description of transaction level recon here: https://docs.adyen.com/reporting/settlement-reconciliation/transaction-level/

No longer necessary, @AKanji-WMF . Our Ingenico account is closing for good next month.

@MBeat33 To avoid duplication, Michael, I reached out to Kristie about this already and she is actioning.

@AKanji-WMF Hi Anil, as all of DR is off on the 30th for holiday break, can we move this to the following week?
@MSuijkerbuijk_WMF please note these pending recurring retries from Q2.

Excellent! We will be watching approval rates. Many thanks @Ejegg @RKumar_WMF

Hi Elliott. I am ready when you are. I'll keep an eye on things. I have
reset the settings in the Adyen console and will watch for how this
reacts. Please let me know when it is deployed.

yes @AKanji-WMF

@AKanji-WMF Hi Anil, are we able to do this fairly timely?

Discussed at FRTech standup on 9 Jan and we determined that we will bill three consecutive WEEKS vs days or months. @RKumar_WMF @krobinson

@jgleeson Is this an issue within the Dlocal infrastructure that we should chase down?

@Ejegg Great! THANK you!

Great, Ingenico is preparing to migrate us off of Wells Fargo and to Chase this week. This timing will help us avoid that migration and whatever confusion that may bring. Thank you @Ejegg.

@Ejegg Looks like a reasonable result. Will we proceed with billing each day from here?

promising news!

Great! Thanks @Ejegg

@Ejegg Hi Elliott. I'm personally doing the matching right now with Rakhi (not Melanie) and it I think we should have the donor search again. I think send the emails with a less convenient link. The time for matching is now so I want to avoid losing gifts, particularl since we just did some PR around this program. Many thanks

Posting the HEP data API instruction here in case it is helpful: https://drive.google.com/file/d/0B9-LAjOGdvsTRU1fbnJTTkVFcEtYdVB1T080RE5nTlB0ZEhz/view?resourcekey=0-aXNbUiv6yGuMRNNKi103Sg

@Pcoombe Is this something you can help with?

@XenoRyet Per my Slack out reach. Please note.

@jgleeson That's a better approach, Jack. I will track this task into next year as to whether we need to make this change and alert us if so!

Terrific! Love it when it's easy! Thanks @Ejegg !

@Cstone no, we should maintain the original billing cycle. Is there a reason we didn't go with account level auto rescue?

reset the date

Now on the calendar for week f 15 JAn 2024. Thanks @Ejegg

@Ejegg Elliott, I was just discussing this with Dylan. Would it be ok to wait until January to launch this now? I do not want to risk disruption to any of the major campaigns with this at this time. This is something I'd like to monitor and assess but not with massive traffic where we could impose undo declines. Can we trial in Jan?

@Ejegg I was OOO last week. Can we try for this week?

@AKanji-WMF @JBrungs_WMF Hi Anil, could you comment on the feasibility of adding Vipps in time for our Q3 campaign in Norway? Julia would like to message the community in the region about this with some clarity. It looks like Norway would be in the bundle in March '24 if I'm understanding the calendar correctly.

Second pretest scheduled for Monday 6 Nov.

From Adyen: I have added an extra column to the results file containing the unmasked profile token at the end ( Column Name: PROFILETOKEN )

Note, Overflow was able to segregate the details of the address information in the following data CSV for importing.