@Cstone these are the recent tickets where donors have received the ‘unable to find a donation form matching your parameters’ error message (which I'm hoping is related to this unresponsive form issue, though I understand that message may also show for a range of other reasons including small countries mixing it up with form chooser):

Thanks for finding that @Eileenmcnaughton. I might have missed the year of that contrib before the merge, so I'm sorry if this was a false alarm / goose chase.

Thanks for the knowledge @Eileenmcnaughton. I helped this donor and if a patch is slated for the next update my ask for this Task is all set.

Thank you, and yes just this one odd duck.

This issue persists today. We're unable to help the donor in ZD #1245007 increase the amount of their recurring donation. If this could be pulled into a sprint or Chaos Crew it would be great - hopefully there are not more affected cids.

Wow, this is rad, thank you @Cstone ! I will share with DR team.

Awesome, thank you @Ejegg I tested on a few and it looks great.

Thanks for keeping this in Undefined Sprint, @greg If needed we can also push it to Q3.

Thanks for the revert, @Ejegg and for the deep digging.

Not sure if this should be a spinoff Task, but I got the following error when forgetting cid=13211031

Awesome, thank you both. I just tested with an Adyen and a non-Adyen donor, and it looks great.

Thanks, @Ejegg !

Thanks, @Ejegg I tested on a non-Adyen donor and it worked, but for an Adyen donor Civi responded with:

Many thanks!

Thanks, @Ejegg I just tested the Forget Me button and got similar:

@Ejegg could we get a list of the transactions? The DR team can update them manually (as long as setting Contribution Status=canceled is equivalent to 'Failed') - might spare us any confusion should affected donors reach out.

Thank you for the info @Cstone, that's great to know.

Resolving this Task due to the lack of any extra cases since it was made.

Resolving this Task, Civi updates since it was created seem to have covered this, and exports are prompt.

Closing due to age of this task and the lack of any similar instances.

Here are the consolidated examples so far, with added feedback from donors.

Thank you for the resolution and letting us know the scale of affected donors, @Cstone!

CID 46730354 / ZD ticket 1166357 is another example, with the same donation and TY email dates (TY Amber for finding this one)

We are still seeing a few of these tickets, with 8 from Adyen donors with donation dates since August 15th. These could be donor errors (none of them call out their bank statements specifically) but we'll do a scan mid-month to see if we get any additional examples with relevant feedback.

Thank you Elliott and Ann.

For the one I just added, a full refund would be great as it was a test donation.

May I also add a Braintree console refund request for

Many thanks for the context + followup, @Ejegg

I refunded my test donation 127517100.1 and the PayPal console performed the refund in USD

This Task may be a duplicate of {T147156: Civi: Advanced Search is slow for email addresses with underscores}

cid=842222 has one underscore in the email address, and the email search time is 1.5 minutes.

What is it donors are seeing to think their donation is recurring if it is actually show up as one time everywhere but the Adyen console?

This is donor-facing, as @krobinson noted they are receiving extra thank you emails.

One more Ingenico refund that didn't reach Civi:

Thank you @Eileenmcnaughton - @SHust I know that many US donors have asked us to resend receipts with full names for tax deduction. In your view would we want to keep the full names, if possible?

Got it, thanks, @Eileenmcnaughton. @TomaszGorski you should be hearing from Jimmy in many languages about now.

@Eileenmcnaughton many thanks for the hasEndowment & hasAnnualFund code from last Tuesday.

Hi all, I sent a test email to my personal email. It lists the AF donations, but retains the Endowment donations summary line even when there weren't any:

Seems like we can close this.

Thank you! I will follow up with the 35 donors to invite them to make new recurrings.

ZD 1006677
10/11/2021
cid=52200998
This mobile donor had two transactions stop at Auth status at Adyen. Tomasz captured 106750988.1 manually and canceled 106750921.1. The donor sent a screenshot:

Thank you @Dbrant

cid=40501028 Find Contacts search for this underscore-y email address was 1 min

"like a weird timeout kind of condition on Adyen's end." thank you @XenoRyet, we will keep an eye out for any more of these, or if anyone can replicate we will update this Task. Hopefully it is a one-off.

The donor also had visibility into these messages:

Awesome, thank you.

Thank you @ABorbaWMF for the info.

Many thanks, @Dbrant

Actually, @MattCleinman could you let us know more specifically how donors can get the app settings? @KHancock99 did the long press on her Wikipedia app icon and got just a menu of:

Thank you @MattCleinman We will make sure to ask these donors for browser specs and app settings.

976704 provided more info, including a screenshot from when they tried the TY link Peter suggested:

Thanks, all. We'll ask the donors we've already heard from, and any new ones, for the extra details mentioned above. We got two new tickets today, one of which 987883 confirmed that they do have the app installed. Thanks to Amber for asking for extra info from them on Friday.

is this happening to Android donors who don't have the app?