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[EPIC] Newcomer homepage: Mentorship dashboard
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Description

This is an epic for work on the Growth team's mentor dashboard, which is meant to improve their mentor experience and help them be more proactive while mentoring.


Original task description
The Growth team homepage project assigns a mentor to new wiki users. This mentor is there to reply to these newcomers questions.

This ticket lists several others that would help mentors to achieve their mentorship tasks. These tools would be available for mentors on the Homepage.

There is a project page for this idea, containing notes and sketches: https://www.mediawiki.org/wiki/Growth/Mentor_dashboard

There are work-in-progress patches for this feature, begun by @Catrope and @Tgr:

Front end: https://gerrit.wikimedia.org/r/#/c/mediawiki/extensions/GrowthExperiments/+/569648/
Back end: https://gerrit.wikimedia.org/r/c/mediawiki/extensions/GrowthExperiments/+/568152

Open questions:

  • should we create a separate special page for mentor, or enhance the existing homepage?
  • how do we give access to this page/set of features?

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Event Timeline

Trizek-WMF updated the task description. (Show Details)
Trizek-WMF added subscribers: Catrope, Tgr, MMiller_WMF.

I'm merging several other tickets in this current one, or as sub tasks, since the Homepage would be the place where mentors can find useful tools to be mentors besides the tools we already provide to newcomers.

Suggestions from Vietnamese Wikipedia's mentors:

  1. From Mạnh An: "I want to have a tool named "Mentor notification board". This tool is similar to the normal Bell alerts but this board should include questions from mentees and is updated constantly. The purpose of this tool is to help mentors answer mentee's questions faster so that the mentee can find what they need sooner." (PP's note: Or we could have a Mentee notification board too??)
  2. From Alphama: "There should be a step-to-step guide on how to create an article just like the guide for newbies in games so the newcomers can know how to write an article". (PP's note: this suggestion is a bit unrelated to mentor's tools).
  3. From Đức Anh: "Why can't newcomers have more than 1 mentor? Not because they need more mentors but because they can't actually choose the suitable one for them. Some mentors are good at templates, others are goods at writing articles, translating articles, or the Wikipedia regulations. If possible, maybe we can put tags on mentors, like "template expert", "translating expert"... so that the newcomers can know this mentor is specilised in which area". (PP's note: I like this idea! I guess newcomers cannot know which person is suitable for them, but maybe when you register you can choose which area you're interested in and then get matched accordingly?)

More may be incoming.

  1. From Mạnh An: "I want to have a tool named "Mentor notification board". This tool is similar to the normal Bell alerts but this board should include questions from mentees and is updated constantly. The purpose of this tool is to help mentors answer mentee's questions faster so that the mentee can find what they need sooner." (PP's note: Or we could have a Mentee notification board too??)

The plan we have for now is to transform the homepage for mentors. This is the puroise of the current ticket.

  1. From Alphama: "There should be a step-to-step guide on how to create an article just like the guide for newbies in games so the newcomers can know how to write an article". (PP's note: this suggestion is a bit unrelated to mentor's tools).

We already have the point of entry for this, with the grey checkbox in SuggestedEdits. I think the team will cover the other tasks beforehand, so that newcomers would get the information they need to before starting writing articles. But we know that it is requested by a lof of communities.

  1. From Đức Anh: "Why can't newcomers have more than 1 mentor? Not because they need more mentors but because they can't actually choose the suitable one for them. Some mentors are good at templates, others are goods at writing articles, translating articles, or the Wikipedia regulations. If possible, maybe we can put tags on mentors, like "template expert", "translating expert"... so that the newcomers can know this mentor is specilised in which area". (PP's note: I like this idea! I guess newcomers cannot know which person is suitable for them, but maybe when you register you can choose which area you're interested in and then get matched accordingly?)

Added as T272498: Consider to have mentors assigned to newcomers based on editing expertise, not only topic expertise. :)

FYI @Urbanecm_WMF and @OTichonova - T2470: Provide a 'user-watchlist' that lists all recent contributions of a set of users is an older task that appears to be asking for functionality similar to a proposed feature for the mentor dashboard (ability to easily monitor mentee contribution activity)

I think it is safer to have a list of contributions attached to a given mentor. IT would reduce the possibilities of stalking. But I think any next step regarding the creation of a watchlist or list that allows to monitor one's edits beyond the existing tools should be discussed with T&S first.

I think it is safer to have a list of contributions attached to a given mentor. IT would reduce the possibilities of stalking. But I think any next step regarding the creation of a watchlist or list that allows to monitor one's edits beyond the existing tools should be discussed with T&S first.

I was thinking recently about the stalking. I think the number of edits for the mentees may become an obvious limitation. That is, you cannot add a mentee for yourself if he has more than 100 edits, for example.

That is, you cannot add a mentee for yourself if he has more than 100 edits, for example.

Good point. Or this could be possible with a tacit agreement: the mentor claims, the +100 mentee has to confirm the action.

This said, Special:Contributions can also be used for mentoring... or stalking.

RHo renamed this task from Homepage: tools for mentors to [EPIC] Newcomer homepage: Mentorship dashboard.Mar 2 2021, 12:33 PM
RHo added a project: Epic.
RHo updated the task description. (Show Details)